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Last reply by 03-26-2022 Solved
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Intel(R) Smart Sound Technology (Intel(R) SST) OED error Code 10 on Latitude 5300

Greetings,

My district recently purchased many 5300's for our device refresh cycle and I've hit a snag with one of them.

Fresh Win10 image applied, the Intel(R) Smart Sound Technology (Intel(R) SST) OED driver errors with a Code 10: https://www.intel.com/content/www/us/en/support/articles/000025131/intel-nuc/intel-nuc-kits.html

Intel.png

Previously we've been able to fix this by uninstalling the driver and driver software, checking for hardware changes or restarting, and it fixes itself.  No luck this time.  I tried rolling back the Intel(R) Smart Sound Technology (Intel(R)SST) Audio Controller, which made the laptop hang in the splash screen after restarting.

Re-imaged, updated the BIOS, ensured Windows was up to date (winver 2004, current OS build 19014.508), ran Dell's Support Assistant, checked to make sure Audio was enabled in BIOS, attempted to troubleshoot via system sound (no device found), no change.  Still getting a Code 10.

Any ideas?

Solution (1)

Accepted Solutions
2 Bronze
2 Bronze

I found a fix: https://www.youtube.com/watch?v=szAy9rDRuzo

-Open properties for the Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller

-Click on the Driver tab

-Click Update Driver

- Click Browse my computer...

-Click Let me pick...

-Select High Definition Audio Controller

-Click Next & drivers will install

-Click Close

-If necessary, Scan for hardware changes.

I started imaging another 5300 with the same issue.  This solved the issue on both devices.

 

 

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Dell Accepted Solution
Replies (14)
5 Iridium

If it is just one among hundreds, it would point to a hardware problem.

 

I'm inclined to agree, but I wanted to exhaust all my options.  Thanks for the sanity check

2 Bronze
2 Bronze

I found a fix: https://www.youtube.com/watch?v=szAy9rDRuzo

-Open properties for the Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller

-Click on the Driver tab

-Click Update Driver

- Click Browse my computer...

-Click Let me pick...

-Select High Definition Audio Controller

-Click Next & drivers will install

-Click Close

-If necessary, Scan for hardware changes.

I started imaging another 5300 with the same issue.  This solved the issue on both devices.

 

 

Dell Accepted Solution

I do not have "High Definition Audio Controller" as an option. Any ideas???

This is the driver we ended up throwing at any 5300's or 5310's that had audio issues, and it fixed the large majority of them:

Realtek High Definition Audio Driver, Version 6.0.8963.1, A01

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=6nfh2

You have to pick it in Microsoft when you manualy choose a driver.

Beware to change the driver of the "controller" and not the faulty "OED"

Same! Any solutions?

So I had same problem on a Inspiron 5490, just a bit to add ,...

First of all, go to device manager.

Then right click on Intel(R) Smart Sound Technology (Intel(r) SST) OED.

Click on uninstall the driver and make sure you check the box that says delete the driver software for the device, then uninstall.

Restart the pc.

then ,

  1. Go to Device manager - right click driver with issue , Un- install and delete driver
  2. Restart PC you will notice speaker now has a red X , no driver installed
  3. Install realtek driver dated 26/08/2020, 6.0.8984.1.A02
  4. To do this follow link below select audio , beside download click down arrow.
  5. Select older drivers , box will open with version above
  6. Install driver 6.0.8984.1.A02, says restart is required but don't need to do it
  7. Mic will now work

 

6.0.8984.1, A0226 Aug 2020

Thank you so much... It worked !!!

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