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Last reply by 03-26-2022 Solved
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2 Bronze
2 Bronze

Intel(R) Smart Sound Technology (Intel(R) SST) OED error Code 10 on Latitude 5300

Greetings,

My district recently purchased many 5300's for our device refresh cycle and I've hit a snag with one of them.

Fresh Win10 image applied, the Intel(R) Smart Sound Technology (Intel(R) SST) OED driver errors with a Code 10: https://www.intel.com/content/www/us/en/support/articles/000025131/intel-nuc/intel-nuc-kits.html

Intel.png

Previously we've been able to fix this by uninstalling the driver and driver software, checking for hardware changes or restarting, and it fixes itself.  No luck this time.  I tried rolling back the Intel(R) Smart Sound Technology (Intel(R)SST) Audio Controller, which made the laptop hang in the splash screen after restarting.

Re-imaged, updated the BIOS, ensured Windows was up to date (winver 2004, current OS build 19014.508), ran Dell's Support Assistant, checked to make sure Audio was enabled in BIOS, attempted to troubleshoot via system sound (no device found), no change.  Still getting a Code 10.

Any ideas?

Replies (14)
2 Bronze
2 Bronze

Please download the audio driver from dell website : https://www.dell.com/support/home/en-id/product-support/servicetag/0-Tm1WQmZpUUlXd1hxYUNqOHp6NGJVdz0...

The driver is Realtek-High-Definition-Audio-Driver_2GRMM_WIN_6.0.8940.1_A07_01 not Intel. Now my audio working normal.

2 Bronze
2 Bronze

I found a fix: https://www.youtube.com/watch?v=szAy9rDRuzo

-Open properties for the Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller

-Click on the Driver tab

-Click Update Driver

- Click Browse my computer...

-Click Let me pick...

-Select High Definition Audio Controller

-Click Next & drivers will install

-Click Close

-If necessary, Scan for hardware changes.

I started imaging another 5300 with the same issue.  This solved the issue on both devices.

 

 

Dell Accepted Solution

I'm inclined to agree, but I wanted to exhaust all my options.  Thanks for the sanity check

If it is just one among hundreds, it would point to a hardware problem.

 

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