4 Posts
1
189340
Intel(R) Smart Sound Technology (Intel(R) SST) OED error Code 10 on Latitude 5300
Greetings,
My district recently purchased many 5300's for our device refresh cycle and I've hit a snag with one of them.
Fresh Win10 image applied, the Intel(R) Smart Sound Technology (Intel(R) SST) OED driver errors with a Code 10: https://www.intel.com/content/www/us/en/support/articles/000025131/intel-nuc/intel-nuc-kits.html
Previously we've been able to fix this by uninstalling the driver and driver software, checking for hardware changes or restarting, and it fixes itself. No luck this time. I tried rolling back the Intel(R) Smart Sound Technology (Intel(R)SST) Audio Controller, which made the laptop hang in the splash screen after restarting.
Re-imaged, updated the BIOS, ensured Windows was up to date (winver 2004, current OS build 19014.508), ran Dell's Support Assistant, checked to make sure Audio was enabled in BIOS, attempted to troubleshoot via system sound (no device found), no change. Still getting a Code 10.
Any ideas?
Shilpashaw
2 Posts
1
July 15th, 2021 05:00
So I had same problem on a Inspiron 5490, just a bit to add ,...
First of all, go to device manager.
Then right click on Intel(R) Smart Sound Technology (Intel(r) SST) OED.
Click on uninstall the driver and make sure you check the box that says delete the driver software for the device, then uninstall.
Restart the pc.
then ,
Elisa N.
4 Posts
0
October 8th, 2020 09:00
I found a fix: https://www.youtube.com/watch?v=szAy9rDRuzo
-Open properties for the Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller
-Click on the Driver tab
-Click Update Driver
- Click Browse my computer...
-Click Let me pick...
-Select High Definition Audio Controller
-Click Next & drivers will install
-Click Close
-If necessary, Scan for hardware changes.
I started imaging another 5300 with the same issue. This solved the issue on both devices.
Elisa N.
4 Posts
0
October 7th, 2020 13:00
I'm inclined to agree, but I wanted to exhaust all my options. Thanks for the sanity check
nyc10036
5.6K Posts
0
October 7th, 2020 13:00
If it is just one among hundreds, it would point to a hardware problem.
vhardianto
1 Message
0
February 27th, 2021 09:00
Please download the audio driver from dell website : https://www.dell.com/support/home/en-id/product-support/servicetag/0-Tm1WQmZpUUlXd1hxYUNqOHp6NGJVdz090/drivers
The driver is Realtek-High-Definition-Audio-Driver_2GRMM_WIN_6.0.8940.1_A07_01 not Intel. Now my audio working normal.
happyhearttreasures
1 Message
0
April 3rd, 2021 08:00
I do not have "High Definition Audio Controller" as an option. Any ideas???
Elisa N.
4 Posts
0
April 5th, 2021 08:00
This is the driver we ended up throwing at any 5300's or 5310's that had audio issues, and it fixed the large majority of them:
Realtek High Definition Audio Driver, Version 6.0.8963.1, A01
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=6nfh2
blouche
1 Message
0
June 2nd, 2021 07:00
You have to pick it in Microsoft when you manualy choose a driver.
Beware to change the driver of the "controller" and not the faulty "OED"
nnuhc
1 Message
0
June 22nd, 2021 06:00
Same! Any solutions?
boeing787
1 Message
0
October 9th, 2021 23:00
this solves the issue
(3312) FIX Intel(R) Smart Sound Technology (Intel(R) SST) Audio stop working Windows 10 bug 2018. - YouTube
Anjali Shaik
1 Message
0
December 4th, 2021 20:00
Thank you so much... It worked !!!
TMCress
1 Message
0
March 11th, 2022 11:00
I had the same problem with my Dell Inspiron laptop. This worked for me:
1. The driver that includes this part won't update. Must be reinstalled.
2. I went to Dell.com\support\drivers and put in the service tag for my laptop.
3. Ignore message that your drivers and up to date.
4. Chose the Realtek HD audio driver for download and install.
5. The error message for the Intel(R) Smart Sound Technology (Intel(R) SST) OED went away
microphone now working plus erratic Bluetooth audio fixed.
DELL-Cares
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March 26th, 2022 04:00
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octaaaaaaaaa
1 Message
0
March 26th, 2022 04:00
I tried the solution provided. But when looking for the driver's I didn't find a realtek driver. Is there anyway to download it?
danbrady143
1 Message
0
July 5th, 2022 09:00
This worked for me!