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Laptop speakers won't play sound at all
I own a Dell Latitude E6230 and for a while the built-in laptop speakers haven't been able to play any sound at all, including when Windows start up. I run on a Windows 10.
After I installed the latest update "Intel Management Engine Components Installer" it worked for a while, but after I plugged in my headphones the built-in speakers stopped working. The audio does work when I plug in headphones.
It seems that windows can´t find my internal speakers anymore. In the Device Manager the only speakers are the "High Definition Audio Device" which is marked as functioning. But it doesn't.
I tried to run a diagnostic test, and during the diagnostic test I could hear the audio played but when I return to windows there is no sound.
Can someone please direct me to how I can fix this problem? Thanks.
robert p
9.4K Posts
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February 2nd, 2018 09:00
Hi Sarinti,
Thanks for posting. Apologies that your Latitude is not performing as expected.
Here is information from the Dell Knowledge base you may find helpful. In addition, there are several posts here on the forum by Jim Coates that address audio issues.
Jim Coates
13.6K Posts
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February 3rd, 2018 04:00
Edit: I have edited this post due to problems I'm having with the forum software.
Jim Coates
13.6K Posts
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February 4th, 2018 05:00
Edit: I have edited this post due to problems I'm having with the forum software.
Jim Coates
13.6K Posts
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February 4th, 2018 06:00
Edit: I have edited this post due to problems I'm having with the forum software.
Jim Coates
13.6K Posts
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February 4th, 2018 06:00
Edit: I have edited this post due to problems I'm having with the forum software.
Sarinti
3 Posts
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February 4th, 2018 09:00
Thank you for your reply. Unfortunately, I have already tried most of the suggested actions:
After running the windows trouble-shooting guide, Windows concluded that the speakers (High Definition Audio) are active and connected. But there is no sound coming out. L
Not really possible since it’s the internal speakers that doesn’t work. Speakers connected thru cable or Bluetooth work fine. As does headphones connected thru audio-jackstick.
I tried deleting the audio-devices in the Device manager and reboot so Windows could reinstall the drivers. It installed a lot of drivers for external speakers, but it seems it couldn’t find any drivers for the internal. I have also tried update the audio-drivers manually and tried searching for an audio-driver on the Dell-support page, but couldn’t find any that matched my laptop-model.
I have updated the BIOS, with the latest update I could find on Dell support
I can hear the sounds during the Diagnostic test but not after I start Windows.
Windows is updated to latest version.
I have had this problem for some time, so I was very excited when the sound suddenly came back after running the latest driver update (jan 2018) from DELLs support page. And the more disappointed when the speakers stopped working again after I had plugged in my headphones. L
I read somewhere that there is supposed to be a sensor in the jackstik that should register if there is anything plugged in. It seems my computer thinks the headphones are still plugged in. Is there any way to reset the sensor? Or to force the computer to use the internal speakers?
Grateful for any help!
perpetoom
81 Posts
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February 4th, 2018 15:00
Have no idea it will helps but:
Jim Coates
13.6K Posts
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February 5th, 2018 05:00
Hello. I have tried to post a reply here since early Saturday morning but the forum keeps deleting it. Tried multiple times. The forum says "success" and I actually can briefly see my post in the thread, but then disappears it, so I'll try again today. I wrote this reply before you asked about the sensor:
===============================================================
@Sarinti wrote "High Definition Audio Device"
If you see that instead of "IDT High Definition Audio Codec", then the Windows native (generic) audio driver is installed on the laptop. Suggest you install the IDT audio driver for the E6230, however since Win10 is not supported you should use compatibility mode:
1. Download and save the audio driver to your desktop or any convenient location on the hard drive. [There are two "formats" on the driver's page. Scroll down to the 2nd one, named "Hard Drive" format, and download that one, not the 1st one named "Windows Update Package".]
2. Double click on the new folder to extract (unzip) the driver files.
3. The extractor wizard will create a new folder for the driver files. It will be at "c:\dell\drivers\xxxxxx". Write down the exact location that the wizard creates.
4. If the driver begins to install automatically, halt (cancel) the installation.
5. Browse to the driver files on the hard drive (the location you wrote down).
6. Find the "setup.exe" file.
7. Right click on setup.exe to open the context menu.
8. Select the Properties.
9. Select the Compatibility tab.
10. Check the box "run this program in compatibility mode for Win7, 8, or 8.1.
@Sarinti "The audio does work when I plug in headphones. "
If the driver doesn't help, the problem could be that the sensing circuit in the audio jack has failed, and is signaling to Windows that there is a plug in the jack even when there is not, thus causing the signal to be diverted from the speakers.
@Sarinti "during the diagnostic test I could hear the audio played but when I return to windows there is no sound."
There is no definite test for failed sensor, but it is a Windows thing. For example, if you were to install Linux Live onto a flash drive and then boot into Linux, even if there were failed sensor you would not have any symptoms of it. The speakers would work. Likewise, if you ran the ePSA Quick Audio Check test, it doesn't run in Windows so the speakers would work fine during that test. So the results you got when you tested, were indicative of sensor failure.
A test that is definitive for audio hardware is to perform a full system recovery (return the laptop back to its original factory configuration). If you tested the audio immediately after the recovery and had the same symptoms, that would be definite proof of hardware failure, but you still wouldn't know exactly where the failure occurred.
However those specific symptoms (no audio from speakers after a system recovery, speakers pass the ePSA audio test, audio from headphones, ), do mean sensor failure. The solution to sensor failure is to replace the headphone jack.
I put all of the workarounds I know about in section 5 of the Headphone Jack FAQ, but don't think any apply to The E6230.
sonubhai
1 Message
0
October 3rd, 2018 10:00
I am facing the same problem as you.
Please tell me what i should to do.
Send me driver by which the voice suddenly came back.
Peter767767
1 Message
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December 5th, 2019 22:00
You need to install updated drivers first and your windows should update regularly for better performance. assistant is also useful to fix this type of issue. Many important informations are available there.
max71
6 Posts
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April 3rd, 2020 10:00
Jim Coates
! I have been having the same issue on my E6420 with Windows 7 and correct + up-to-date IDT drivers.
I have followed solution described in below video. Basically to have both speaker and headphone & communication headset as default playback devices. Only issue is with the solution is , the default device setting does not survive the reboot but otherwise speaker keep working w/o issue.
https://www.youtube.com/watch?v=9JmoxILl-mw
Given above, do you think I still have hardware issue that you're referring to - Faulty headset jack sensor?
if not, what's the solution.
Next I am upgrading to windows 10 and see if this problem is resolved + I have to do that as Windows 7 is not out of support.
Thanks in advance for your response!