6 Posts
0
2373
Latitude 3420 hibernation problem
Hi, we are seeing a large number of the Latitude 3420 that are either hibernating or powering down when the screen is locked. The only way to bring them back to life is to remove the bottom cover and remove the internal battery. Doing a power drain has zero effect. The devices I had (5 of these yesterday and 2 the day before) are at the current BIOS levels any thoughts or feedback is welcome
Duffaboy
6 Posts
0
October 14th, 2022 10:00
Installing the Latest BIOS revision Fixed the problem
DELL-Cares
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25K Posts
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February 23rd, 2022 16:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
Duffaboy
6 Posts
0
February 26th, 2022 04:00
Numerous devices are affected over at least a dozen, we have been told by dell that the latest BIOS should fix this and have applied it where we can and are testing
RRB4u
2 Posts
0
April 26th, 2022 21:00
BIOS update will not resolve this issue.
I have updated BIOS but same issue facing.
Need to replace motherboard.
techno_smart_rrb
3 Posts
0
April 29th, 2022 22:00
Latitude 3420 unable to start while hibernate
I recently faced the issue, dell engineer replace motherboard but issue persist.
So dell engineer checked replacing same model battery , issue resolved now.
It is battery problem, even its status showing healthy.
Replace battery is the solution.
techno_smart_rrb
3 Posts
0
April 29th, 2022 22:00
Latitude 3420 unable to start while hibernate
I recently faced the issue, dell engineer replace motherboard but issue persist.
So dell engineer checked replacing same model battery , issue resolved now.
It is battery problem, even its status showing healthy.
BennyTech
1 Message
0
October 13th, 2022 22:00
Hi,
Any updates on this issue? Experiencing similar outages with 3420 and 3510 models.
All diagnostics are good.
Raised a ticket with Dell, got an 'out of office' reply back...
Duffaboy
6 Posts
0
October 14th, 2022 10:00
Installing the Latest BIOS fixed it
techbrains
1 Message
0
March 21st, 2023 09:00
This is still happening for us in March of 2023 with firmware 1.25.1 released January 2023. Seems like it might be hardware issue after all.