Latitude

Last reply by 10-14-2022 Solved
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2 Bronze
2 Bronze
1313

Latitude 3420 hibernation problem

Hi, we are seeing a large number of the Latitude 3420 that are either hibernating or powering down when the screen is locked. The only way to bring them back to life is to remove the bottom cover and remove the internal battery. Doing a power drain has zero effect. The devices I had (5 of these yesterday and 2 the day before) are at the current BIOS levels any thoughts or feedback is welcome 

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2 Bronze
2 Bronze
491

Installing the Latest BIOS revision Fixed the problem

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Moderator
1284

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.


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2 Bronze
2 Bronze
1268

Numerous devices are affected over at least a dozen, we have been told by dell that the latest BIOS should fix this and have applied it where we can and are testing

1168

BIOS update will not resolve this issue.

I have updated BIOS but same issue facing.

Need to replace motherboard.

3 Argentum
1161

I will suggest you to replace your motherboard. If not so, try updating your device drivers too.

1135

Latitude 3420 unable to start while hibernate

 I recently faced the issue, dell engineer replace motherboard but issue persist.

So dell engineer checked replacing same model battery , issue resolved now.

It is battery problem, even its status showing healthy.

Replace battery is the solution.

2 Bronze
2 Bronze
1135

Latitude 3420 unable to start while hibernate

 I recently faced the issue, dell engineer replace motherboard but issue persist.

So dell engineer checked replacing same model battery , issue resolved now.

It is battery problem, even its status showing healthy.

  • Replacing the battery is the solution.
2 Bronze
2 Bronze
508

Hi, 

Any updates on this issue? Experiencing similar outages with 3420 and 3510 models.
All diagnostics are good.

Raised a ticket with Dell, got an 'out of office' reply back...

2 Bronze
2 Bronze
492

Installing the Latest BIOS revision Fixed the problem

490

Installing the Latest BIOS fixed it

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