KSeth
1 Nickel

Latitude 5285 touchscreen issue

Is anyone facing the issue of touchscreen not working on either tablet or desktop mode in latitude 5285 2-1?

Drivers & software are up to date. 

Kindly help

 

8 Replies
holala1963
1 Nickel

Re: Latitude 5285 touchscreen issue

If your resolution is 1980X1280 (vs. 1980x1080) the bottom 200 pixels do not respond to touchscreen input, this appears to be a bug in DELL firmware.

KSeth
1 Nickel

Re: Latitude 5285 touchscreen issue

In my case entire screen is unresponsive

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Dell User 0807
1 Copper

Re: Latitude 5285 touchscreen issue

Hello,

I have Same problem, but in my case, 80% of Touch Screen is working.

Please, see attached screen shot, after line is not working.

I tried to calibrate, but it did not help.

 

 dell_201808.pngAfter line is not working touchscreen

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steveMin
1 Copper

Re: Latitude 5285 touchscreen issue

I have a couple of these with this issue, the bottom 1 inch of the screen doesn't respond to touches.  And the resolution change is no help.  Actually changing the resolution makes the display shorter than the screen size, and it doesn't help anyway.

 

Had this happen to 1, and then a second unit.  No external damage that I can see.  Weird.

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VL-Computers
1 Nickel

Re: Latitude 5285 touchscreen issue

Unfortunately dell have massive problems with 5285 screens.

Its not a software-bug, its a hardware-bug... I sell this model as off-lease items. every 5 item have this issue. I have here around 20 faulty screens. 

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Dell User 0807
1 Copper

Re: Latitude 5285 touchscreen issue

so, what is solution?

Shah78
1 Nickel

Re: Latitude 5285 touchscreen issue

Another Lucky guy here!

So Will Dell Fix it with like Touchscreen Firmware update? or just get rid of this cool machine?

Probably not as bad for me. Bottom is fine but just above whole row was not responding. It improved a bit! Now if I touch near corners in that 2nd row it captures touch and I can press it or drag to remove. But sometimes it stays on!

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Shah78
1 Nickel

Re: Latitude 5285 touchscreen issue

I figured out a workaround! Its not gonna help every one like if whole bottom area is non responsive. In my case Problem is not too severe. My touch only gets stuck in bottom around corners. So I gave up those few pixels by adding Custom Resolution of 1912x1280 . Its holding really well! No Ghost touches and no stuck touches when I touch in that area. Yay! No need to return or replace this device which I really like. 

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