Is anyone facing the issue of touchscreen not working on either tablet or desktop mode in latitude 5285 2-1?
Drivers & software are up to date.
If your resolution is 1980X1280 (vs. 1980x1080) the bottom 200 pixels do not respond to touchscreen input, this appears to be a bug in DELL firmware.
I have a couple of these with this issue, the bottom 1 inch of the screen doesn't respond to touches. And the resolution change is no help. Actually changing the resolution makes the display shorter than the screen size, and it doesn't help anyway.
Had this happen to 1, and then a second unit. No external damage that I can see. Weird.
Another Lucky guy here!
So Will Dell Fix it with like Touchscreen Firmware update? or just get rid of this cool machine?
Probably not as bad for me. Bottom is fine but just above whole row was not responding. It improved a bit! Now if I touch near corners in that 2nd row it captures touch and I can press it or drag to remove. But sometimes it stays on!
I figured out a workaround! Its not gonna help every one like if whole bottom area is non responsive. In my case Problem is not too severe. My touch only gets stuck in bottom around corners. So I gave up those few pixels by adding Custom Resolution of 1912x1280 . Its holding really well! No Ghost touches and no stuck touches when I touch in that area. Yay! No need to return or replace this device which I really like.