Latitude 5490 Audio Issues for built in speakers but headsets work

I have just escalated this issue to Engineering Management. It was suppose to be fixed in Feb. Its now March.

As Dell did not issue the updated drivers for this specific model of laptop 5490 for no good reason.

There are other Dell Latitude laptop with the updated version of Realtek High Definition Audio Driver.

I have tested one of the next available version 6.0.9000.1.

By installing this version Audio is got fixed on my 5490s. It's also improved the speaker sound quality.

Link - https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=88wmg

File Name - Realtek-High-Definition-Audio-Driver_88WMG_WIN_6.0.9000.1_A25.EXE

Yes, I directly download it from the Dell from the link above.

If you see the version numbers

One available fro Dell 5490 is 6.0.8895.1_A23 and One I tested/working is 6.0.9000.1_A25 

Actually this next sub-version of the Realtek driver. I didn't get any compatible error when I did the manual installation from the EXE.

Thanks for the info. Are you sure it was this driver? I get this message:

- This driver is not compatible
-This driver is not applicable for Latitude 5490 with Windows 10, 64-bit. Click Choose another product to re-enter your product details for this driver, or click Product Support to view all drivers for a different product.

The 7390 driver made my audio quality horrible.  The bass sounds like it is being played underwater.  Reverting to the old driver.

Thanks SJ_IT,

Can you post also the previous driver in case anyone needs to revert back?

Driver Version 6.0.8895.1, A23

File Name:
Realtek-High-Definition-Audio-Driver_88XXX_WIN_6.0.8895.1_A23_01.EXE

Link - https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=88xxx&oscode=wt64a&productcode=latitude-14-5490-laptop

this driver works fine for me

Yes, Version 6.0.8895.1, A23 will work/fix the issue but it will for temporarily after few day issue will repeat and you have reinstall again.

Hello all,

Sorry I havent posted lately. I should let everyone know that I have escalated this issue with Dell Engineering Management and my account rep. They still havent updated the driver file, they are saying they cannot replicate the issue for testing. I have told them it is random when it happens and are not 100% sure what triggers it.

I again have provided them this link of the forum thread and perhaps they may or may not reach out.

Thanks

Sheldon

Hey,

We have a similar issue with Latitudes, model 5590. Sound from speakers is gone but sound in headphones connected with audio cable is OK. What we noticed when connecting to these notebooks with TeamViewer is that the sound is transmitted on the TeamViewer device, I don't know if it helps in any way. The latest driver for 5590 is 6.0.8895.1, A23. We managed to fix the issue (I dont know for how long but at the moment it works) with version 6.0.1.8555, A18. I also tried today the version posted in this thread 6.0.9000.1, A25. If anything changes I will update with whatever happens on the devices.

Hello everyone;

I think I found a workaround. Instead of using the Realtek file to reinstall the driver, I first uninstalled the driver using Windows Device Management, I restarted the laptop, and then I used the Realtek file to install the driver. I used 6.0.8895.1 version of the driver that appears in Dell website for 5490. It seems to be working fine for the time being.

Hello, we have just reached the same issue.

Does anyone solve the issue with version 6.0.9000.1, A25?

I am just thinking if I should call support or try this driver.

Thanks for feedback

Dear SJ_IT, Thank you so much. I have tried all the tricks in this thread before, but got a totally dead speaker today. Just installed this new version and the sound came back. Will see how long it lasts.