dof0036
Bronze

Latitude E6400 with Windows 10 updated to 1803: sound now is crackling every 5 sec

Jump to solution

Microsoft updated to 1803 version and the audio is not working properly anymore... in any output I use.

I tried switching from IDT drivers to High Definition drivers (as suggested so many times in the past) but this time the result remains the same: the sound cracks every 5 seconds or so, periodically.

0 Kudos
42 Replies
Moderator
Moderator

Re: Latitude E6400 with Windows 10 updated to 1803: sound now is crackling every 5 sec

Jump to solution

dof0036,

Unfortunately, Dell does not support Windows 10 on the Latitude E6400.Below are some links for resolving audio issues with your system.

How do I resolve audio issues on my Dell computer?

Sound/Audio Problems in Microsoft Windows

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?
0 Kudos
dof0036
Bronze

Re: Latitude E6400 with Windows 10 updated to 1803: sound now is crackling every 5 sec

Jump to solution

@DELL-Jesse Lwrote:

dof0036,

Unfortunately, Dell does not support Windows 10 on the Latitude E6400.Below are some links for resolving audio issues with your system.

How do I resolve audio issues on my Dell computer?

Sound/Audio Problems in Microsoft Windows


These links are not useful at all.

My question to the Community (NOT to Dell Support) is obviously related to the most recent upgrade made by MS Windows 10 since April the 30th.

With MS Windows 10 version 1709 my E6400 worked perfect until yesterday.

Thanks anyway.

0 Kudos
OvlovFred
Copper

Re: Latitude E6400 with Windows 10 updated to 1803: sound now is crackling every 5 sec

Jump to solution
Same problem here, returned to build 1709.
I hope this problem will be fixed.

Fred
dof0036
Bronze

Re: Latitude E6400 with Windows 10 updated to 1803: sound now is crackling every 5 sec

Jump to solution

I've tried to rollback the drivers: the IDT one can be rolled back, but the High Definition audio device driver (Microsoft version 10.0.17134.48 dated 18-04-30) cannot.

And the problem is still there too...

HealthyPhil
Copper

Re: Latitude E6400 with Windows 10 updated to 1803: sound now is crackling every 5 sec

Jump to solution

I have the same problem.

I contacted Dell directly and they said they will only support the E6400 up to Windows 7.

Rolling back to the previous Windows 10 build isn't really an option. So, unless Dell is willing to fix the driver, I guess we're all stuck with the problem.

!!! My solution - Don't by Dell !!!!

And, tell everyone you come across not to purchase high-end Dell systems. They won't be supported long-term.

This was a VERY expensive notebook when I purchased it nine years ago. Up until Win10 1803 it did everything I required of it. And it's STILL faster than many current cheap off-the-shelf notebooks today. 

I'm guessing this is a fairly simple driver issue for Dell to fix. But if Dell's not going to support their high-end systems for something like this, I'm simply never going to purchase another one.

I will advise our IT department. And I'll recommend we go with another manufacturer going forward.

And I recommend everyone else here do the same.

cluebrick
Copper

Re: Latitude E6400 with Windows 10 updated to 1803: sound now is crackling every 5 sec

Jump to solution

Agree with other users on this problem.   If Dell had advised not to upgrade, I would have declined Microsoft update.  Now audio is hosed.   This fix should be relatively painless to customer base.   Dell walking away from its base.   System working well prior to the 1803 windows 10 update.  Now audio clips every 5 seconds with no way to revert back to earlier driver.    Shame on Dell!    Beginning to think Apple may have had the right approach to closed OS when this Dell crappy approach to customer complaints.   

cpdist
Copper

Re: Latitude E6400 with Windows 10 updated to 1803: sound now is crackling every 5 sec

Jump to solution

Had a client with this issue and I installed an older version of the Intel rapid storage driver...fixed it for him. Another version made the laptop stop booting to Windows until I removed it offline, but this one worked.

Try driver version 14.8.0.1042 

link to Intel driver

TKardinal
Copper

Re: Latitude E6400 with Windows 10 updated to 1803: sound now is crackling every 5 sec

Jump to solution

@cpdist wrote:

Had a client with this issue and I installed an older version of the Intel rapid storage driver...fixed it for him. Another version made the laptop stop booting to Windows until I removed it offline, but this one worked.

Try driver version 14.8.0.1042 

link to Intel driver


CDPist, you're the best.  This solved our problem perfectly.  Thank you very much.

HealthyPhil
Copper

Re: Latitude E6400 with Windows 10 updated to 1803: sound now is crackling every 5 sec

Jump to solution

!!! Thanks !!!

This worked no problem! I downloaded the zip file to the E6400 notebook. Then I right clicked on the INF file and chose 'Install'.

I restarted the system and the sound is fixed !!!

0 Kudos