TopM
1 Nickel

Latitude e5470 bluescreen apc_index_mismatch

System restart two/trhee times in one morning with bluescreen on the top:

apc_index_mismatch

Windows log after restart and login (domainname is manualy deleted 😞

Probleemhandtekening:

Gebeurtenisnaam van probleem:     BlueScreen

Versie van besturingssysteem:         6.1.7601.2.1.0.256.48

Landinstelling-id:                               1043

 

Aanvullende informatie over dit probleem:

BCCode:                                               1

BCP1:                                                   00000000775CD42A

BCP2:                                                   0000000000000000

BCP3:                                                   000000000000FFFF

BCP4:                                                   FFFFF8800FA38B60

OS Version:                                          6_1_7601

Service Pack:                                       1_0

Product:                                               256_1

 

Bestanden die helpen bij het beschrijven van het probleem:

C:\Windows\Minidump\032618-9297-01.dmp

C:\Users\Maarten.XXXXXX\AppData\Local\Temp\WER-529404-0.sysdata.xml

 

Lees de onlineprivacyverklaring:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0413

 

Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:

C:\Windows\system32\nl-NL\erofflps.txt

 

Please,  witch driver or fix can I load to solve this problem.

 

Labels (2)
25 Replies
ieee488
5 Rhenium

Re: Latitude e5470 bluescreen apc_index_mismatch


@TopMwrote:

System restart two/trhee times in one morning with bluescreen on the top:

apc_index_mismatch

Windows log after restart and login (domainname is manualy deleted 😞

Probleemhandtekening:

Gebeurtenisnaam van probleem:     BlueScreen

Versie van besturingssysteem:         6.1.7601.2.1.0.256.48

Landinstelling-id:                               1043

 

Aanvullende informatie over dit probleem:

BCCode:                                               1

BCP1:                                                   00000000775CD42A

BCP2:                                                   0000000000000000

BCP3:                                                   000000000000FFFF

BCP4:                                                   FFFFF8800FA38B60

OS Version:                                          6_1_7601

Service Pack:                                       1_0

Product:                                               256_1

 

Bestanden die helpen bij het beschrijven van het probleem:

C:\Windows\Minidump\032618-9297-01.dmp

C:\Users\Maarten.XXXXXX\AppData\Local\Temp\WER-529404-0.sysdata.xml

 

Lees de onlineprivacyverklaring:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0413

 

Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:

C:\Windows\system32\nl-NL\erofflps.txt

 

Please,  witch driver or fix can I load to solve this problem.

 


I would suggest running Dell Diagnostics.

 

 

0 Kudos
Moderator
Moderator

Re: Latitude e5470 bluescreen apc_index_mismatch

@TopM,

I was able to replicate the same blue screen a couple weeks ago so I'm now working the issue internally at this point. When I parsed out the dump file it showed Audiodg.exe as the 'problem file'.

Some customers have advised that they were able to work around the issue by either 1: Uninstalling the Realtek Audio driver and running on Windows base audio driver or 2: Downgrade any recent video driver updates.

I will update as soon as I know more.

Justin C


Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


 

TopM
1 Nickel

Re: Latitude e5470 bluescreen apc_index_mismatch

@DELL-Justin C

 

Also relicated by the following situation:

2e screen attached on VGA

Do a nicely Fn + F8 (screens) , select "disconnect projector "  firts option, disconnect the VGA cable.

System will go inmediatly in bluescreen with apc_index_mismatch.

So it has somethin g to do with powermanagement either with audio or vga.

 

regards,

TopM

Tags (4)
0 Kudos
TopM
1 Nickel

Re: Latitude e5470 bluescreen apc_index_mismatch

Happens now 5 times a day! Very annoying!

It has something to do when system has more to do; external screen, excel, outlook, bluetooth mouse.

I deleted the Dell Power applications but the result is the same. I still have BSOD apc_index_mismatch.

grt,

Maarten

0 Kudos
Haantje
1 Copper

Re: Latitude e5470 bluescreen apc_index_mismatch

Have a bunch of these E5470s running in the company and increasingly more and more are giving BSODs. Narrowed it down to power or video but still the issue is not resolvable by downgrading drivers. Dell please get into this asap. 

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Highlighted
harrydua2018
1 Copper

Re: Latitude e5470 bluescreen apc_index_mismatch

Installing latest drivers of realtek should resolve the issue as happened in my case.

http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&Down...

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Aristodemos
1 Copper

Re: Latitude e5470 bluescreen apc_index_mismatch

We had the same problem in three E5470. It only occurred when a VGA monitor was connected (in our case all Dell P2217H). Reverting to VGA driver 21.20.16.4627 solved the issue. All drivers after that have the same bug.

http://www.dell.com/support/home/pt/pt/ptbsdt1/Drivers/DriversDetails?driverId=C2N7T

0 Kudos
Moderator
Moderator

Re: Latitude e5470 bluescreen apc_index_mismatch

@Community,

I can confirm that the solution will come in the form of a Dell Audio driver update. I still have not been given approval to release even a rough ETA yet. I'll post back when I know more.

Justin C


Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


 

0 Kudos
wookietv
1 Copper

Re: Latitude e5470 bluescreen apc_index_mismatch

Hi - is there an update to the resolution timeline? Our organization is experiencing this fairly on E5270's.

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