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Latitude e6420 won't load windows, get a blinking cursor

have a latitude e6420.  Won't boot.  Able to run a diagnostic, which says everything is okay.  Ran Norton off an old CD, no virus found.  Unable to load recovery off USB as just get the blinking cursor again when I choose the USB option from f12 start up.  Need help.

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Community Manager
Community Manager

Re: Latitude e6420 won't load windows, get a blinking cursor

Hi mstreeter,

Thanks for posting. Apologies that your system is not performing as expected.

Have you tried a hard reset yet?

Here is information from the Dell knowledge base you may find helpful:

Dell PC does not turn on or boot into Windows

How to Fix a Boot Up Problem

If you need additional assistance, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

Dell-Robert P
Social Media Support
To help us troubleshoot, please send us the Dell service tag number via a private message
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