7 Posts
0
8732
Memory Test runs every time I turned on the Laptop
Product Latitude 3410
I once had an issue with the laptop which went to a state of unresponsive and had to force close it by holding the power button for a while. Ever since that incident, my laptop runs the "Dell Support Assist Onboard Diagnostics application" with a Memory Test when switched on. The Memory Test always returns Success after about 15-30 minutes scan. This is very annoying. I can simply press "ESC" to stop the scan everytime it runs, but isn't there a better solution than this?
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
0
September 7th, 2021 07:00
Update, July 6 DELL-Cares messaging =
* Restart the computer
* Repeatedly tap the F2 key
* Under the BIOS settings, select Update Recovery
* You should find the SupportAssist OS Recovery and the option to turn it off
* You can also increase the count for the Dell Auto OS Recovery Threshold
* Once you make the change, save and restart the system
Mary G
2 Intern
2 Intern
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20.1K Posts
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July 6th, 2021 10:00
Try opening Task manager, Startup tab. Disable the memory test if it's there.
DELL-Cares
Moderator
Moderator
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25.1K Posts
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July 6th, 2021 10:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
hifni-jksb
7 Posts
0
July 6th, 2021 21:00
Sorry I replied you in a private message
hifni-jksb
7 Posts
0
July 6th, 2021 21:00
There is no Memory Test in Startups