MRunabout
1 Nickel

PN557W using PN556W box and part number tag?

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I bought a PN557W stylus off Ebay and noticed some oddities.

1) What I received looked like the PN557W but with a sticker on the body that said PN556W.

2) On the box, the top flap says PN557W but the back on the box says PN556W near the bottom right and PN557W on the center left.

3) Even though the stylus has a PN556W sticker on it, it pairs via bluetooth as a PN557W.

Has anyone else noticed this? Sorry for the rotated images. They're uploaded like that somehow.0421181234.jpg0421181235.jpg0421181252.jpg

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3 Replies
Saltgrass
4 Ruthenium

Re: PN557W using PN556W box and part number tag?

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We can't see your pictures but the 556 has the top button protruding slightly where with the 557 the button is flush.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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lcdukes
1 Copper

Re: PN557W using PN556W box and part number tag?

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Yes, my PN557W has a PN556W part number label on the body of the pen. It was purchased directly from Dell in late June I believe.  Did not look to see what was on the box. The top button is flush. Also, I have yet to get it to do anything useful at all.

It seems to be paired to my Latitude 5290, but no button push gets a response. When I downloaded the Active Pen Control Panel dated 4/5/18, the version I get does not offer any top button configuration options, only the bottom button (up and down). When I downloaded the OS Deployment version (3/29/18), as directed in the current User Guide on the Dell website, I get an image of a Bamboo stylus with options for a top barrel button and bottom barrel button, but again, not what is shown in the User Guide.

Any ideas? It does not seem that this pen was designed to work with the 5290, or Dell is doing a very poor job of supporting it.

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Saltgrass
4 Ruthenium

Re: PN557W using PN556W box and part number tag?

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On both my 556 and 557 the numbers on the boxes and the label on the pen agree. 

My 556 is a lighter color, the top button extends slightly and there is no flat area near the button for attaching.

If you look at the barrel buttons from the side, the 556 seems to be straight across where the 557 is slightly lower in the middle.  And I am not talking about the small grove in the middle but the overall button shape.  The 557 does not have the center grove and looks like one rocker button.

There might be a possibility some earlier Pens used available parts and may have the older part number, but I have no way of knowing.  Both of those Pens would do the basic Bluetooth actions, once configured.  The 557 may have extended capabilities, not sure since I am using the PN579X.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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