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Last reply by 06-22-2022 Solved
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2 Bronze
2 Bronze
408

Popping when Lat 7410 detects an audio source

Work issued Latitude 7410 just started popping (or clicking) when it detects an audio source. It's connected to an external sound system via the dock but I never had this issue before. It happens for example, when I scroll down a facebook page and videos on the page start to load and/or are recognized. It seems like there's a power management option that turns on the external gear when it senses there's some  audio available. Is there a way to look at that and fix?

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274

Dynamodollishill,

I see you resolved the issue by changing registry settings on your computer.  Thanks for letting us know the issue is resolved.

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
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Replies (10)
Moderator
Moderator
357

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.


#IWork4Dell
Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

2 Bronze
2 Bronze
341

Thanks but I'm not concerned about the warranty, I just want to know if there's a way to force audio to stay on and avoid the pop when it detects an audio source. 

2 Bronze
2 Bronze
313

I have exactly the same laptop and exactly the same problem.

2 Jasper
2 Jasper
303

I guess you have the same issue as we had on Latitude 7420. Its the energy saving mode. To disabled follow:

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\0003\PowerSettings

(0003 can vary. its important that the name is "Realtek Audio".)

ConservationIdleTime

-> ff ff ff ff

IdlePowerState

-> 00 00 00 00

PerformanceIdleTime

-> ff ff ff ff

298

Thanks. I have about 20 instances of Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318} and some have \0003\ but  none of those have a power settings key. Any idea where else I could look?

297

Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us and we will be happy to assist you.


#IWork4Dell
Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

293

  To provide the best of our support, start a private/direct message with us and we will be happy to help you.


#IWork4Dell
Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

288

hello, we are here to help you with this problem. Please follow and send a direct message @DellCares for assistance. I look forward to your message!


#IWork4Dell
Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

235

You should go through all subfolders 0000 0001 0002 etc. until you find the key "DriverDesc = Realtek Audio". This folder has subfolder "PowerSettings".

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