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Popping when Lat 7410 detects an audio source
Work issued Latitude 7410 just started popping (or clicking) when it detects an audio source. It's connected to an external sound system via the dock but I never had this issue before. It happens for example, when I scroll down a facebook page and videos on the page start to load and/or are recognized. It seems like there's a power management option that turns on the external gear when it senses there's some audio available. Is there a way to look at that and fix?
DELL-Jesse L
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June 22nd, 2022 06:00
Dynamodollishill,
I see you resolved the issue by changing registry settings on your computer. Thanks for letting us know the issue is resolved.
DELL-Cares
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May 27th, 2022 02:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
webbrewers
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May 30th, 2022 12:00
Thanks but I'm not concerned about the warranty, I just want to know if there's a way to force audio to stay on and avoid the pop when it detects an audio source.
Dynamodollishill
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June 14th, 2022 04:00
I have exactly the same laptop and exactly the same problem.
floyd361
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June 16th, 2022 06:00
I guess you have the same issue as we had on Latitude 7420. Its the energy saving mode. To disabled follow:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\0003\PowerSettings
(0003 can vary. its important that the name is "Realtek Audio".)
ConservationIdleTime
-> ff ff ff ff
IdlePowerState
-> 00 00 00 00
PerformanceIdleTime
-> ff ff ff ff
webbrewers
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June 16th, 2022 09:00
Thanks. I have about 20 instances of Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318} and some have \0003\ but none of those have a power settings key. Any idea where else I could look?
DELL-Cares
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June 16th, 2022 09:00
Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us and we will be happy to assist you.
DELL-Cares
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June 16th, 2022 11:00
To provide the best of our support, start a private/direct message with us and we will be happy to help you.
DELL-Cares
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June 16th, 2022 17:00
hello, we are here to help you with this problem. Please follow and send a direct message @DellCares for assistance. I look forward to your message!
floyd361
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June 16th, 2022 23:00
You should go through all subfolders 0000 0001 0002 etc. until you find the key "DriverDesc = Realtek Audio". This folder has subfolder "PowerSettings".