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Re: WD19 docking stations - network dropout, USB dropout Latitude 7300

Thank you for sharing! I'm wonder that this is an audio driver because the problems are network and usb dropouts.
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Re: WD19 docking stations - network dropout, USB dropout Latitude 7300

We're seeing the same issue with a couple of Latitude 5401's. It looks like, when the dock is connected (WD15 or WD19), any USB device that is connected via USB hub (including the dock itself) will randomly disconnect.

We've seen the same behaviour with keyboards, mice, the Ethernet adaptors connected to the doc or other hubs.

Everything updated to the latest firmware/drivers and running 1903. 

It also appears to be worse 'after lunch', i.e. after the computers have been left unattended for a period of time.

And to reiterate, if we then disconnect the dock, other USB devices connected directly or through USB hubs start working fine.  

Thanks,

Mat

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Re: WD19 docking stations - network dropout, USB dropout Latitude 7300

We resolved this on our machines by rolling out a script that does this.

The Dock needs to have been connected in order for the reg key to exist. 

All this does is looks for "green ethernet" and disables it.

 

 

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0001" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0001" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0002" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0002" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0003" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0003" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0004" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0004" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0005" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0005" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0006" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0006" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0007" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0007" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0008" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0008" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0009" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0009" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0010" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0010" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0011" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0011" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0012" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0012" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0013" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0013" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0014" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0014" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0015" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0015" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0016" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0016" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0017" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0017" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0018" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0018" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0019" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0019" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0020" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0020" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0021" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0021" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0022" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0022" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0023" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0023" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0024" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0024" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0025" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0025" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

reg query "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0026" /v "EnableGreenEthernet"
if %ERRORLEVEL% EQU 0 (reg add "HKLM\SYSTEM\ControlSet001\Control\Class\{{4d36e972-e325-11ce-bfc1-08002be10318}\0026" /v "EnableGreenEthernet" /d 0 /t REG_SZ /f)

 

 

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Re: WD19 docking stations - network dropout, USB dropout Latitude 7300

A really terrible work-around is to go into the BIOS and disable "WLAN"... now zero docking problems, but no WiFi!

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Re: WD19 docking stations - network dropout, USB dropout Latitude 7300

If you're still having trouble with the WD19, I can recommend the D6000 - https://www.dell.com/en-us/work/shop/accessories/apd/452-bcyt - it's the one I use on my desk at work and it's flawless.

Regards

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Re: WD19 docking stations - network dropout, USB dropout across multiple models

I am having the same issue, but with a VisionTec VT1000.. I have all of my drivers, Windows 10, etc. updated. I just downloaded the updated Display Link driver and tried that. It seems like the USB is dropping out.

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Re: WD19 docking stations - network dropout, USB dropout across multiple models

We have been dealing with this for some months and we might have found a workaround for this problem.

We discovered the network / usb dropout happens when a system is locked and eventually turns off the monitor. We disabled that in power scheme and set it to never and we didn’t experience any drops. 
I’m wondering if this workaround works for other people too.

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Re: WD19 docking stations - network dropout, USB dropout across multiple models

We noticed the same thing early on where it happens when the machine is idle and the screen is sleeping too. If changing the power settings isn't an option then just use the script that i posted here a week or so ago that disables green ethernet. We rolled it out company wide and it's solved the issue for us. 

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Re: WD19 docking stations - network dropout, USB dropout across multiple models

We tried the green ethernet option first but that didn’t solve the problem for us unfortunately. With the settings in power scheme set to disabled and green ethernet untouched we don’t experience any dropouts here.

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Re: WD19 docking stations - network dropout, USB dropout across multiple models

HAS DELL FIGURED OUT A FIX TO THIS ISSUE???

I cannot get an Inspiron 7391 to remain connected to ethernet via a WD19 dock.  I have tried every and all suggestions in this post.

I have a brand new Inspiron 7391 for a small business set up, and a WD19 dock.  I HAVE TRIED TWO NEW 7391's, returning the first laptop assuming it had a hardware issue. 

I have tried TWO new WD19 docks, thinking it was a dock hardware issue (no dice).  I have verified all drivers and WIN10 OS updates are CURRENT.  Nonetheless, the ethernet connection is UNSTABLE for any length of time, and the intermittent ethernet disconnections do NOT appear to be a result of monitor or laptop sleep modes.  Quite frankly, the laptop/dock just can't seem to complete the most basic of tasks (maintaining an ethernet connection).

I have a WD19TB on the way, I am hoping a THIRD dock might be the charm, but considering the drivers appear to all be the same for the WD19 family, I am not overly optimistic.

I'm really hoping the only solution IS NOT to go out and buy a Lenovo, but time is of the essence.  HELP!!!!!!!!!!!

I have spent WAY WAY WAY TOO MUCH TIME dicking around calling India, waiting for callbacks that don't happen, screwing with ethernet cables, reinstalling software, verifying network/ISP configurations, and laptop settings, for what SHOULD have been a very straightforward laptop/workstation set up.  This is really, really creating some bad vibes towards DELL.