WD19 docking stations - network dropout, USB dropout across multiple models

at least the realtek 05/2020 driver changes settings for the Dell specific usb nic compared to the Dell usb nic 2019 driver:

DisableEEE, GreenEthDisabled and DisableIdlePowerSaving, DisableAdaptiveLinkSpeed

=> this must be related to the power saving issue 

it could also help to increase the "hidden" power scheme setting "console lock display off timeout" to a high value in case the network issue occurs only while in windows lock screen.

powercfg /SETACVALUEINDEX SCHEME_CURRENT SUB_VIDEO VIDEOCONLOCK 36000

I've just set it up.

I'll let you know if it helps.

Didn't help.

After few hours in lock state network connection were dropped.

Dell released a firmware update for the WD19 dock. I can't find anything related to the network dropouts in the release notes but perhaps it solved the problem?

Thank you very much for letting me know.

Just installed.

I'll let you know if it helps.

Hello, mikelback - 

Was just considering a purchase of this device to accompany my XPS 13 7390, but ongoing network dropouts would be a deal breaker.

Would be very interested to hear if the updated firmware (version ?) resolves the issue.

Thanks!

~dfw

Are you sure you have:

- Monitor sleep turned off

Open the registry editor. If you don't know how, open search/Cortana and type regedit.

Using the folders on the left hand side, navigate to the following folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power on the right, one of the keys near the top should be called CsEnabled. Click on this.

Change the value of this key from 1 to 0

 - High performance energy profile selected

- Link state powermanagement disabled in energyprofile

I've changed

CsEnabled to 0 and I'll see

other setting except monitor sleep are already set up ...

Nope.

Ethernet drops ( while locked) after dock FW upgrade ....

Really annoying. I have 2 docks and both has the same ethernet network drop issues

What version are you seeing in the update?

I just tried the new WD19 firmware update and had mixed results. On some laptops it solved the problem but on others the problem remained.... these are fresh out of the box 7300's with the 1.6.1 BIOS. I applied the new 1.7.4 update, but it didn't help.

That new FW only mentions a fix for some "rare display issue"...

Dell - how bout you fix the non-so-rate ethernet issue!

Just installed latest GBE driver from Dell's site, and also the WD19's new firmware.

Didn't solve the problem. Ethernet dies in less than 1 hour. This is while I'm using the machine - not in sleep mode, etc.

Here are the details before flashing the WD19's firmware:

(MST means Multi-Stream Transport, and allows you to connect two screens)

Up to date GBE driver:

The usual error that occurs when the ethernet dies:

My Dell inspiron is runs on the "better battery" powermode, and I have an additional screen connected via DP.

I've not customized any power settings for green ethernet, etc. Will try that next.

I do have these two devices set to not allow to be turned off to save power. Obviously that didn't work.