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hentom
1 Copper

Cannot download Ubuntu recovery image for XPS 9380

I am not able to download the Ubuntu recovery image for the Dell XPS 13 9380 from the Dell support website. The support center shows a link to download the file 'Dell_XPS_9380_20190321_210_A02.iso', but whenever I click that link I get the following message:

 

Access Denied

You don't have permission to access "http://downloads.dell.com/restricted/FOLDER05544477M/1/Dell_XPS_9380_20190321_210_A02.iso?" on this server.

Reference ...

3 Replies
nolait
1 Copper

Re: Cannot download Ubuntu recovery image for XPS 9380

I am also having the same problem. Unable to download the Ubuntu image with the same error message. Can anyone help?
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OnesAndZeroes
1 Copper

Re: Cannot download Ubuntu recovery image for XPS 9380

Posting here from another thread...

SOLVED! (temporarily?)

 

Just an update because I was encountering this myself and stumbled on the forum posts:

It seems the URL listed for the download attempts to access a restricted directory. Remove it from the URL path and you'll be able to download the image. Also, you'll notice the image name includes the timestamp 20190321 (March 21, 2019) and the support page lists the latest image as April 4, 2019. I wasn't able to access that image by changing the timestamp in the name, I get a 404 (not found) error.

In summary, change the URL to the image from this:

https://downloads.dell.com/restricted/FOLDER05544477M/1/Dell_XPS_9380_20190321_210_A02.iso

To this:

https://downloads.dell.com/FOLDER05544477M/1/Dell_XPS_9380_20190321_210_A02.iso

That should do the trick. Some web developer somewhere seems to have goofed or the image really isn't supposed to be available to download yet. Either way, anything under that restricted path will return access denied errors.

 

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nolait
1 Copper

Re: Cannot download Ubuntu recovery image for XPS 9380

Great! That solves the issue completely. Thank you

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