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Dell D3100 -- video no longer working

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Hi Barton, Justin, Jared, et al,

can you please talk to Displaylink to get them to fix the current issues with the D3100 docking station? I know Dell has outsourced the driver for their product to Displaylink. So far they've done a good job...but since end of April (!!!!) it's no longer working with the current driver (February 2017).

A  lot of customers are complaining on the displaylink forum, just like I do:
but apparently Displaylink doesn't care. They could at least respond that they're working on it.
I'd love to open a case with them, but I haven't found a way yet.... could you *please* tell me how I could open a case with Displaylink so that it's officially recorded that their driver isn't working anymore.

I hope I didn't shell out 150 Euros for a broken Docking station....would be a shame!!http://displaylink.org/forum/showthread.php?p=83621&posted=1#post83621

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RE: Dell D3100 -- video no longer working

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I got this reply from DisplayLink: "[The issue] is a problem in the Ubuntu X server update. We have an article on this problem, including possible work arounds, and an explanation of the technical problem in X server here:

support.displaylink.com/.../1181623-displaylink-ubuntu-driver-after-recent-x-upgrades

"

--
Project Sputnik development lead
Software Principal Engineer
Linux OS Architecture
Dell | Client Product Group

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RE: Dell D3100 -- video no longer working

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Are the older drivers available?

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RE: Dell D3100 -- video no longer working

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I've asked a contact at DisplayLink to look at this.

--
Project Sputnik development lead
Software Principal Engineer
Linux OS Architecture
Dell | Client Product Group

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RE: Dell D3100 -- video no longer working

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I got this reply from DisplayLink: "[The issue] is a problem in the Ubuntu X server update. We have an article on this problem, including possible work arounds, and an explanation of the technical problem in X server here:

support.displaylink.com/.../1181623-displaylink-ubuntu-driver-after-recent-x-upgrades

"

--
Project Sputnik development lead
Software Principal Engineer
Linux OS Architecture
Dell | Client Product Group

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RE: Dell D3100 -- video no longer working

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Thanks, Jared! This is very helpful. What is missing is that there's no indication that this issue will be fixed upstream. It would be nice to see an upstream bug report.

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