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Last reply by 10-29-2016 Unsolved
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Dell Technical Support: Sputnik (XPS 13 or M3800 developer edition – Ubuntu)

Dear Community,

 

Thank you for the various posts containing feedback and questions about the XPS 13 or M3800 developer edition (Ubuntu).  As a result, we have brought in reinforcements and are starting to put together a knowledge base in order to help you out.

 

We’ll be posting back with more information soon. We encourage your continued feedback and discussion regarding the Developer Edition systems.

 

Links:

How to create recovery media for the XPS 13 9343 and Precision M3800 Developer Editions:

http://www.dell.com/support/article/us/en/19/HOW10851/en

Dell-Recovery Utility May Crash During Out of Box Experience:

http://www.dell.com/support/article/us/en/19/SLN298209/en

How to install Ubuntu on a Dell XPS 13 (9343) developer edition configured for UEFI:

http://www.dell.com/support/article/us/en/04/SLN297060/en

Trackpad cursor freezing issue:

http://www.dell.com/support/article/us/en/19/SLN297219/EN

May not resume from suspend running 14.04:

http://www.dell.com/support/article/us/en/04/SLN297551/en

Unwanted keyboard character repeat

http://www.dell.com/support/article/us/en/19/SLN297563/en

How to Install Broadcom Wireless Driver on XPS 13 9343 from Ubuntu 15.04 Install Media:

http://www.dell.com/support/article/uk/en/ukbsdt1/HOW10806/en

Replies (81)
2 Bronze
2 Bronze
840

I've done the following:


Upgraded to 3.19 kernel

Installed trackpad fixes (dated 22nd May)

Upgraded to A04 BIOS

Installed the suspend fixes (which did not work until 3.19 was in place, at least that's my perception).

No issues resulting from this, but I do see the occasional freeze of the system (though not a kernel panic) and my wifi is still not working to pick up Wireless-n (channels 12 and 13 seem to be disabled somewhere).

3 Silver
840

A04 bios

kernel 3.19

All is fine EXCEPT palm detection doesn't work at all.  I makes typing and coding simply impossible.  Is this being addressed?

2 Bronze
2 Bronze
840

Looking how to do a factory reset..

Pressing Escape does not work (I do get into GRUB, I can choose to either launch Ubuntu, Advanced Options (choose which kernel, or safe mode) or enter system configuration; I get into some kind of BIOS there.

Nothing there about factory reset, and I need to run the initial boot process of user creation, since I am blocked with a oem user right now.

Thank you

2 Bronze
2 Bronze
840

Issues that remain:

  • After installing 3.19 Kernel - Bluetooth does not work - some workarounds exist but are too close to hacks and hence error prone
  • From out of the box - Wireless N does not work regardless of kernel - may be a regulatory issue with the hardware relating to channels 12 and 13?
  • Palm detection does not work
  • A04 BIOS doesn't completely resolve the keyboard repeat issue (but is much better)


Plus I think we need a regular summary of the correct way to configure the system. Those of us who pulled the kernel from the testing PPA, should we now remove that source and revert to standard? Which of the fixes have been revised, and what is the current best practice on each?

2 Bronze
2 Bronze
840

Thank you for the support.

About the wireless: I had reinstalled 14.04 from scratch and found my wireless was not working. I had to purchase a USB wifi dongle for temporary internet access. Once I performed a system update (one of them was kernel update to 3.16.0-38.52~14.04.1) the wireless worked and I no longer had issues. I am not sure what corrected the issue but I can send a log of my update history if needed. I think this is honestly the best solution and linux users should always have a working dongle/USB ethernet port (with drivers) handy.


The firmware update worked great, very simple to install. I have not noticed the repeated keys anymore

Please keep it up. Your support and efforts are not going unnoticed. I was thinking of returning this laptop at first but was really impressed by the support.

Also, I recommend having this forum visible on the XPS support page. When I go to the drivers page, "Ubuntu" is not selectable as an operating system (just "other" and these updates mentioned here are not visible). This was extremely hard to find (I found it by googling "sputnik" because I saw people mentioning that word when mentioning Dell and I was wondering what that was)

thanks again!

2 Bronze
2 Bronze
840

Definitely agree with jrmlhermitte: this forum should be more visible.

2 Bronze
2 Bronze
840

Same here (bios A04; kernel 4.1): everything fine EXCEPT palm detection. A DRAG.

2 Bronze
2 Bronze
840

Hello,

it would be very helpful to have the custom ubuntu iso image available online.

2 Bronze
2 Bronze
840

The .debs provided by Dell don't solve the trackpad issue.

I have the shipped ubuntu 14.04 with all upgrades, kernel 3.19, and bios 04. As soon as I got a 1st trackpad freeze, I installed Dell's .deb, so I don't know if it the trackpad was worse before.

The big issue is each time the trackpad freezes, it stays in an "unstable" state that makes the cursor jump. When I tapclick somewhere the cursor first moves somewhere nearby randomly and I don't click where I want. The cursors also jumps to random places when just when moving it. The issue does not solve until I reboot.

That makes the whole laptop unusable. I'm seriously considering sending it back. How is that possible to sell a laptop with that price tag when the trackpad is not working properly! I'm expecting an answer from Dell here.

3 Silver
840

With kernel 3.19, the trackpad works perfectly in its native i2c mode and you don't need the Dell .deb files. If you go into "Additional Drivers" you can turn off or uninstall all of them except oem-audio-hda-daily for sound.

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