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Last reply by 10-29-2016 Unsolved
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Dell Technical Support: Sputnik (XPS 13 or M3800 developer edition – Ubuntu)

Dear Community,

 

Thank you for the various posts containing feedback and questions about the XPS 13 or M3800 developer edition (Ubuntu).  As a result, we have brought in reinforcements and are starting to put together a knowledge base in order to help you out.

 

We’ll be posting back with more information soon. We encourage your continued feedback and discussion regarding the Developer Edition systems.

 

Links:

How to create recovery media for the XPS 13 9343 and Precision M3800 Developer Editions:

http://www.dell.com/support/article/us/en/19/HOW10851/en

Dell-Recovery Utility May Crash During Out of Box Experience:

http://www.dell.com/support/article/us/en/19/SLN298209/en

How to install Ubuntu on a Dell XPS 13 (9343) developer edition configured for UEFI:

http://www.dell.com/support/article/us/en/04/SLN297060/en

Trackpad cursor freezing issue:

http://www.dell.com/support/article/us/en/19/SLN297219/EN

May not resume from suspend running 14.04:

http://www.dell.com/support/article/us/en/04/SLN297551/en

Unwanted keyboard character repeat

http://www.dell.com/support/article/us/en/19/SLN297563/en

How to Install Broadcom Wireless Driver on XPS 13 9343 from Ubuntu 15.04 Install Media:

http://www.dell.com/support/article/uk/en/ukbsdt1/HOW10806/en

Replies (81)
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DantesRequiem
Awesome!  New purchasers should have a better experience all around then...but early adopters (like me) are still sitting on hardware which has a faulty factory image then.

If you need the newer factory image and bought your system with Ubuntu, please let me know. I can ask our social media person to setup a call-back with you so we can provide you that image.

Thanks for the offer!  But I don't think I will be going back to a 14.04 factory in the future, I tend to upgrade following the LTS release schedule and 16.04 is just around the corner.

That said, are there plans to have a 16.04 factory image available in the future?

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Thanks for the offer!  But I don't think I will be going back to a 14.04 factory in the future, I tend to upgrade following the LTS release schedule and 16.04 is just around the corner.

That said, are there plans to have a 16.04 factory image available in the future?

From what I understand you won't need the factory image. The patches have been incorporated directly into upstream, which 16.04 will have. So just do a fresh install, enable the proprietary driver if you have the broadcom, and you should be good to go.

3 Zinc
670

From what I understand you won't need the factory image. The patches have been incorporated directly into upstream, which 16.04 will have. So just do a fresh install, enable the proprietary driver if you have the broadcom, and you should be good to go.

That's correct. Our policy is that our Linux OS vendors push changes upstream so that those hardware enablement fixes are available in later distribution versions (and eventually for users of other Linux distributions).

That said, are there plans to have a 16.04 factory image available in the future?

Assuming you mean the same thing as Relevant, then see above. If you mean for future systems, I can't comment on plans for what OS's are made available on those.

--
Project Sputnik development lead
Software Principal Engineer
Linux OS Architecture
Dell | Client Product Group

3 Silver
670

I concur. I was part of the original Sputnik beta tester group on the first XPS13 and still use it quite a lot, it's a hearty little machine.

Recently I picked up an m3800 (refurb) and it shipped with Windows which I happily scrubbed off the drive. I installed Canonical's ISO for Ubunutu 15.04 had some issues, wiped the drive and installed Canonical's 14.04, and now I'm left wondering what to do next... which nvidia drivers do I install, and why doesn't Thunderbolt work?

If Dell could give us access to their ISO image it would be an incredible help.

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2 Bronze
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Hi,


I'm facing a fan & freezing issue with Linux kernels 4.1+ on my Dell M3800. I'm running Arch Linux with kernels 4.2.5 and 4.1.12 LTS, but the problem also occurs on Ubuntu 15.04. Linux kernel 3.16 (Ubuntu 14.04.2 LTS) doesn't seem to be affected.


In detail, my fan is running at full speed and the system is freezing up for about 4 seconds during system boot up. This did not happen before - I'm running the same Arch Linux install since kernel 3.12 (mid February 2014) on this system. Also, the I'm facing the same symptoms, when I execute "sensors", which I use to read temperatures.

Here are my system specs: Dell M3800, Nvidia Quadro K1100M, 8GB RAM, Intel 535 SSD 120GB, 61Wh battery, 1080p screen, A10 BIOS, UEFI only, Legacy disabled.

Detailed bug report can be found here: https://bugzilla.kernel.org/show_bug.cgi?id=112021.

2 Bronze
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I'm using Dell Laptop right now but I can't find my driver at support.dell.com :(
maybe something wrong with my PC or I bought a fake version?
<a href="daminhtan.com/chup-anh-gia-dinh.html"></a>

Newbie here, need more experimence

2 Bronze
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670

It would be nice to get a post like this about the new 2016 XPS 13 DE.

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When I install the .deb with

sudo dpkg -i synaptic-i2c-hid-3.13.0-32-backport-dkms_1.6.3_all.deb

it can never passed whatever solution I tried from various forums.  

Loading new synaptic-i2c-hid-3.13.0-32-backport-1.6.3 DKMS files...

First Installation: checking all kernels...
Building only for 4.4.0-21-generic
Building for architecture x86_64
Building initial module for 4.4.0-21-generic
Error! The dkms.conf for this module includes a BUILD_EXCLUSIVE directive which
does not match this kernel/arch. This indicates that it should not be built.
Skipped.

3 Argentum
670

It appears that you are trying to install this on kernel 4.4.0-21-generic.  IIRC this was a 3.13 back port for a driver that was part of the 3.19 kernel (Ubuntu 14.04 LTS backport from 15.10).

Someone else can confirm, but I don't think you should need it.

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