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Last reply by 07-26-2017 Unsolved
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2 Bronze
10475

Dell XPS 13 9360 - lots of machine check exception-messages

Is anyone seeing lots of messages like this on a DELL XPS 13 9360?

I get this with any kernel I tried - Ubuntu 16.04.1 stock kernel, latest vanilla as well as mainline (both Ubuntu & Arch linux).

[    0.041088] mce: CPU supports 8 MCE banks
[    0.041097] mce: [Hardware Error]: Machine check events logged
[  179.824402] mce: [Hardware Error]: Machine check events logged
[  470.709754] mce: [Hardware Error]: Machine check events logged
[ 6943.396310] mce: [Hardware Error]: Machine check events logged
[10054.482683] mce: [Hardware Error]: Machine check events logged
[10166.746861] mce: [Hardware Error]: Machine check events logged
[11087.548612] mce: [Hardware Error]: Machine check events logged
[12090.893965] mce: [Hardware Error]: Machine check events logged
[12718.384254] mce: [Hardware Error]: Machine check events logged
[13489.322288] mce: [Hardware Error]: Machine check events logged
[14100.885807] mce: [Hardware Error]: Machine check events logged
[15566.970294] mce: [Hardware Error]: Machine check events logged
[16261.061946] mce: [Hardware Error]: Machine check events logged
[17441.723740] mce: [Hardware Error]: Machine check events logged
[24777.496754] mce: [Hardware Error]: Machine check events logged
[27846.728994] mce: [Hardware Error]: Machine check events logged

Nothing reallly seems wrong though. It's just this darn message. Anyone else seeing them with dmesg|grep mce?

Replies (23)
2 Bronze
2 Bronze
1871

This happens in particular with a bit more demanding fullscreen applications, e.g. Stellarium, Flash player etc. How does it come that even after quite a couple of reports there is no feedback from Dell?

2 Bronze
2 Bronze
1871

Hi guys, I had the same problem until yesterday. After upgrade the kernel to 4.11 (stable) version, all errors are gone. Hope that this can help you all :)

2 Bronze
2 Bronze
1871

If Dell could confirm whether or not we should be concerned about that it would be helpful. I have a brand new Dell XPS 13 9360.

I cannot presently upgrade my kernel and need to know if this should result in a warranty claim or similar:

For example I get the following:

computer@computer-XPS-13-9360:~$ sudo journalctl -u mcelog

[sudo] password for computer:

-- Logs begin at Sat 2017-05-13 16:54:44 NZST, end at Sun 2017-05-14 21:11:58 NZST. --

May 13 16:54:46 computer-XPS-13-9360 systemd[1]: Starting LSB: Machine Check Exceptions (MCE) collector & decoder...

May 13 16:54:46 computer-XPS-13-9360 mcelog[1705]: Starting Machine Check Exceptions decoder: mcelog.

May 13 16:54:46 computer-XPS-13-9360 mcelog[1783]: warning: 24 bytes ignored in each record

May 13 16:54:46 computer-XPS-13-9360 mcelog[1783]: consider an update

May 13 16:54:46 computer-XPS-13-9360 systemd[1]: Started LSB: Machine Check Exceptions (MCE) collector & decoder.

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: Processor 1 heated above trip temperature. Throttling enabled.

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: Please check your system cooling. Performance will be impacted

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: Processor 3 heated above trip temperature. Throttling enabled.

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: Please check your system cooling. Performance will be impacted

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: warning: 24 bytes ignored in each record

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: consider an update

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: Processor 1 below trip temperature. Throttling disabled

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: Too many trigger children running already

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: Processor 3 below trip temperature. Throttling disabled

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: Too many trigger children running already

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: warning: 24 bytes ignored in each record

May 13 16:58:30 computer-XPS-13-9360 mcelog[1783]: consider an update

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: Processor 1 heated above trip temperature. Throttling enabled.

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: Please check your system cooling. Performance will be impacted

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: Processor 3 heated above trip temperature. Throttling enabled.

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: Please check your system cooling. Performance will be impacted

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: warning: 24 bytes ignored in each record

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: consider an update

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: Processor 1 below trip temperature. Throttling disabled

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: Too many trigger children running already

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: Processor 3 below trip temperature. Throttling disabled

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: Too many trigger children running already

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: warning: 24 bytes ignored in each record

May 13 17:12:30 computer-XPS-13-9360 mcelog[1783]: consider an update

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: Processor 1 heated above trip temperature. Throttling enabled.

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: Please check your system cooling. Performance will be impacted

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: Processor 3 heated above trip temperature. Throttling enabled.

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: Please check your system cooling. Performance will be impacted

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: warning: 24 bytes ignored in each record

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: consider an update

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: Processor 3 below trip temperature. Throttling disabled

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: Too many trigger children running already

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: Processor 1 below trip temperature. Throttling disabled

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: Too many trigger children running already

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: warning: 24 bytes ignored in each record

May 13 17:17:39 computer-XPS-13-9360 mcelog[1783]: consider an update

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: Processor 3 heated above trip temperature. Throttling enabled.

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: Please check your system cooling. Performance will be impacted

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: Processor 1 heated above trip temperature. Throttling enabled.

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: Please check your system cooling. Performance will be impacted

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: warning: 24 bytes ignored in each record

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: consider an update

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: Processor 1 below trip temperature. Throttling disabled

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: Too many trigger children running already

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: Processor 3 below trip temperature. Throttling disabled

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: Too many trigger children running already

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: warning: 24 bytes ignored in each record

May 13 17:22:44 computer-XPS-13-9360 mcelog[1783]: consider an update

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: Processor 3 heated above trip temperature. Throttling enabled.

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: Please check your system cooling. Performance will be impacted

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: Processor 1 heated above trip temperature. Throttling enabled.

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: Please check your system cooling. Performance will be impacted

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: warning: 24 bytes ignored in each record

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: consider an update

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: Processor 1 below trip temperature. Throttling disabled

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: Too many trigger children running already

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: Processor 3 below trip temperature. Throttling disabled

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: Too many trigger children running already

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: warning: 24 bytes ignored in each record

May 13 21:40:36 computer-XPS-13-9360 mcelog[1783]: consider an update

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: Processor 1 heated above trip temperature. Throttling enabled.

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: Please check your system cooling. Performance will be impacted

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: Processor 3 heated above trip temperature. Throttling enabled.

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: Please check your system cooling. Performance will be impacted

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: warning: 24 bytes ignored in each record

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: consider an update

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: Processor 1 below trip temperature. Throttling disabled

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: Too many trigger children running already

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: Processor 3 below trip temperature. Throttling disabled

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: Running trigger `unknown-error-trigger'

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: Too many trigger children running already

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: warning: 24 bytes ignored in each record

May 14 18:09:26 computer-XPS-13-9360 mcelog[1783]: consider an update

Moderator
1871

@Community,

I've been able to replicate the behavior outlined in the original post and therefore submitted the question to Dell engineering. Engineering came back and advised that the Dell related hardware/firmware is working as designed. There should be no negative impact from the observed log entries.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


3 Silver
1873

Hello,

I've expected new BIOS versions to be installed just an usual update via Ubuntu Software center. But it just doesn't show new versions and I have to install it's manually each time.

Is it an issue only with my installation (9360 DE)? Does anybody have BIOS updates via Ubuntu Software center?

Thanks

Moderator
1873

@Yury Vidineev,

Thank you for your question.

For DE systems, Dell currently only supports the manual update method. Other community members might have other methods of system maintenance.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


3 Silver
1873

Thanks for answer, Justin. But looks like I can't update it even as I usually did because this time update is not available here:

secure-lvfs.rhcloud.com/.../5ffdbc0d-f340-441c-a803-8439c8c0ae10

Moderator
1873

Hi Yury Vidineev,

I'm unfamiliar with that site. Please use the BIOS as shown here.

If you have any trouble updating the BIOS inside of the OS you can put the BIOS file on a USB key and then boot to the F12 menu. There's a BIOS update feature there. 

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


3 Silver
1873

This site allows Linux systems to update BIOS from fwupdate or Gnome Software. You can see additional details in this Dell announce about support:

en.community.dell.com/.../dell-firmware-updating-under-linux

It worked great with previous BIOS update but doesn't work this time. Probably someone from Dell team forgot to load new BIOS version to LVFS

3 Silver
1874

Probably Mario Limonciello from Dell can help with fwupd

via blogs.gnome.org/.../

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