After I was so happy to have found a Linux supported laptop with very good specifications, I had to return the brand new 9350 QHD+ because of the coil whine noise. It was a real pity because I was in love with the rest, but it was simply too loud.
Now I am thinking again what to buy.
Is the design of the new XPS 13 Kaby Lake (9360) solving the coil whine problem?
If yes, I would prefer to wait and support Dell buying the DE.
I know this is not a hardware forum, but I hope that someone from Dell can give me an asnwer here. Thank you very much in advance!
Solved! Go to Solution.
What's is the latest status with this coil whine issue? I can hear the coil whine when the TV is on. I got it about 2 months ago, but I thought it was the driver and I kept messing around with it for a long time and can't get it fixed, than I did some research and came across this thread.
Well I can confirm that Dell has given the same answer to me since 2013 ...I have had great customer service from Dell UK Pro Support ...have had 3 machines 9330, 9350 and now the 9360 all have coil whine. If this is what Dell intended to do they would've done so when they launched the 9350. Optimistic? Not really.... thanks!
It's unbearable..... I'm currently working on my thesis (just basic wordprocessing and browser) and I hear the coil whine all the time.
It's like my laptop is telling me to stop working 😉
@Dell: please fix this, because it's taking a way the fun of an otherwise good product... I really love my 9360 DE, but the coil whine is a pain 😞
They did change another motherboard and it didn't solve the issue. So this was the third motherboard. Also I suspect something must have gone wrong with third motherboard replacement because the temperature is now 90-100C even when idled. This made the laptop unusable.
Since I bought it, i haven't used it at all.
Not a very good experience.
Even at idle? The heat sink must not be seated properly. It is a very simple to fix - get Dell to send a technician to your place and reapply the thermal paste & re-seat the heat sink.
As is, the thermal throttling must render it unusable.
For the coil whine I got this news from Justin :
*Currently, we’re simply waiting for the hardware fix to be released. It should be out next month.
good news thanks for updating us Gardiner.D
what does this mean for us though?
will this fix only be applied for "new" models that haven't been shipped yet, or even for us, who bought it a couple of weeks/months ago?!
Dell is work on solutions for systems already purchased as well as making changes in the manufacture process, in order to prevent future orders from shipping with the noise.
I won't make any promises yet but we could potentially see the solution released before the end of January.
Justin C Dell Technical Support | Project Sputnik
Dell Support is also on Twitter! https://twitter.com/DellCaresPRO
Will the fix for existing XPS13 9360 require the customers to send the unit back for haedware part(s) replacement? I am concerned with the quality and craftsmanship of the technician replacing the part(s) as I have sent in a laptop for hardware replacement in the past with Dell and my laptop came back falling apart.
Thank you very much Justin.
I have two DELL XPS 9360 (great computers !) : one of them is almost silent and the other one has noticeable coil whine that can be bothering in silent rooms. I'm very interested by the fix for the affected one.
Please keep us posted on the fix and also on how to get it (personnally, I'm skilled enough even to do a motherboard swap by myself).