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DELL-Barton Ge
3 Argentium

RE: New Kaby Lake XPS 13: coil whine

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@ciprian,

I apologize for your experience particularly with your first Dell.  As Justin mentions above, engineering is actively working on a it and there is a fix in sight.

thanks for your support and patience

Barton George

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RE: New Kaby Lake XPS 13: coil whine

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Same here, my XPS 13 9360 had coil whine. Returned to Dell for full refund. Will consider purchasing this laptop again if the problem fixed in the near future.

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AlexRainbows
1 Copper

RE: New Kaby Lake XPS 13: coil whine

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I also await the fix

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mattvkm
1 Copper

RE: New Kaby Lake XPS 13: coil whine

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Also having really bad coil whine on my 3 week old 9360 xps 13. Unnacceptable levels. Not sure if I can return at this point but I am trying to find an awnser because I can't use this "top teir" laptop with this issue. Someone sitting next to me on a plane will think I am smuggling a mouse in my carry on bag. It's really loud. My GTX970 in my PC has coil whine, slightly lower pitched, loud but not as annoying as this laptop...

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Semmy777
1 Copper

RE: New Kaby Lake XPS 13: coil whine

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I wanted to buy 9360.

Xps is the best laptop on the market and it's very expensive in my country.

But dealing with this serious issue on new laptop for over $2k -  it's unacceptable!

Will wait for more info. I hope problem will be fixed soon.

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emm.vog
1 Copper

RE: New Kaby Lake XPS 13: coil whine

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Same here, but my one month xps is screaming also when it is not in AC. I have turned on silent power mode but nothing.. Also I have noticed that turning on and off the touchscreen reduces or increases the battery life of the machine. In any case I feel that the laptop has to be returned and get a replacement. Too bad because in general I really like it.

Having switched from MacBook family, I am still confident that Dell will release an update to fix the coil whine, otherwise I will return it back and go back to an mbp.

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emm.vog
1 Copper

RE: New Kaby Lake XPS 13: coil whine

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I have uploaded 3 videos with the coil whine noise. <deleted Forum violation>

www.youtube.com/watch

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Syed_Listening
1 Copper

RE: New Kaby Lake XPS 13: coil whine

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XPS 13 Kaby Lake (9360) is an incremental update from Dell with Thunderbolt 3 and USB-C charging and NVMe drive support. 

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LFDC89
1 Copper

RE: New Kaby Lake XPS 13: coil whine

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According to this issue, I'm not going to buy this ultrabook. I don't trust in future solution and I think that for a top level laptop a noise like this is unacceptable.

I am very disappointed because I was totally fascinated by this model

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DELL-Barton Ge
3 Argentium

RE: New Kaby Lake XPS 13: coil whine

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LFDC89,

I understand your frustration and hesitation.   To say this only affects a subset of the systems is not helpful but we are working on a solution and things are looking promising.

I realize it may be too late for your time frame but I do appreciate your interest and hopefully we can deliver a system that you will feel comfortable with.

Thanks

Barton George

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