Start a Conversation

This post is more than 5 years old

Solved!

Go to Solution

269083

September 22nd, 2016 10:00

New Kaby Lake XPS 13: coil whine

Hi everybody,

After I was so happy to have found a Linux supported laptop with very good specifications, I had to return the brand new 9350 QHD+ because of the coil whine noise. It was a real pity because I was in love with the rest, but it was simply too loud.

Now I am thinking again what to buy.

Is the design of the new XPS 13 Kaby Lake (9360) solving the coil whine problem?

If yes, I would prefer to wait and support Dell buying the DE.

I know this is not a hardware forum, but I hope that someone from Dell can give me an asnwer here. Thank you very much in advance!

1 Message

August 30th, 2017 14:00

The latest BIOS fixed the noise issues on my 960.

Impressive work from Dell engineering both for the technical solution as well as transparency here on the forums during the process.

5 Posts

August 30th, 2017 15:00

Does anyone know if this BIOS update will fix the coil whine with Skylake processors?

August 30th, 2017 17:00

I haven't heard a peep on my XPS 13 9360 Windows 10 for a while now. Interesting.

19 Posts

September 21st, 2017 17:00

The XPS 13 with the 8th gen core chip is now out.  I couldn't find what the model number is, but I'm guessing it's 9370.  Does anyone have that model, if so, any coil whine issues?  And why is Dell not making this new XPS 13 model with more than 8GB RAM (at least not currently), what kind of non sense is that?

3 Posts

October 16th, 2017 03:00

I have the same problem wuth Ubuntu 16.04 on a XPS 9360

October 19th, 2017 14:00

I just received the 8th gen model yesterday, and I'm experiencing coil whine. After checking it looks like my build includes the old A00 motherboard, which seems rediculous, seeing as I ordered it only a week ago.

161 Posts

October 19th, 2017 23:00

I remember seeing something like you A00 is really newer. I can't find the thread though. But I think they messed up with the numbering (i.e. your motherboard is actually the newer one). And yes, some have reported coil whine even with the newer motherboard.

19 Posts

October 21st, 2017 09:00

That's because the current xps 13 with the 8th gen chip is still the same 9360 model, motherboard is still the same as the 8th gen chip uses the same socket as the 7th gen just that the 9360 mobo has different variations of revisions out there that reduces coil whine.

While your Mobo may report A00, it is likely that you have the latest revision Mobo bc Dell rep has stated somewhere on this thread that the Mobo has issues reporting the correct revision and the only way to find the real revision number is by opening up the laptop to look at the sticker on the Mobo.

Either way, there is NO Mobo revision for the 9360 that completely eliminates the coil whine.  So if coil whine is completely unacceptable to you, like to most folks on this forum and myself, then you are better off waiting for the true 9370.

Check out one of my post on the the below about 9370, in the meantime return that *** 9360 you just got, you got 30 days.

en.community.dell.com/.../20014657

161 Posts

October 22nd, 2017 09:00

Note that I don't think it's guaranteed that the 9370 will fix the coil whine issue. Hopefully it at least reduces the noise. I don't know if I have deaf ears or what, but I don't notice any coil whine problems with my 9343.

1 Message

November 4th, 2017 06:00

Has the new 9360 XPS 13, with the 8th intel generation, coil whine? Because im looking for buying the XPS, and the normal use i´ll give to it is in a library. Thanks in advance

3 Posts

November 6th, 2017 00:00

I'am very interested by the XPS i7-7500U Ubuntu but those coil noise problems make me hesitate a lot !

What other laptop models are compatible with Linux ?

4 Posts

November 16th, 2017 14:00

i have the coil whine issue on my new 9360 xps13 as well. $1300+ and it comes with this kind of issue? unacceptable. im up to bios 2.3.1 and the issues persists. My replacement unit also has it!

2 Posts

December 4th, 2017 12:00

Hi Justin, I bought my laptop like couple days ago and its already having this issue. Am I eligible to mail in and exchange for another one with A02 board?

2 Posts

December 12th, 2017 06:00

Hello, i bought my laptop 2 weeks ago, and its already having the issue too. I've check my motherboard, it's the A00.

What can i do ?

4 Posts

December 14th, 2017 11:00

Updated to the new 2.4.2 Bios i can say the coil whine is still very present.

Im not sure if its any better than the previous Bios.

I noticed that some web pages have less sound and others more, ie. i found Facebook to be extra loud. I just dont understand why my old Dell 5510 and all my previous laptops have had no sounds and this brand new $$$ laptop cant be the same/better.

No Events found!

Top