AlexRainbows
1 Nickel

RE: New Kaby Lake XPS 13: coil whine

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Received my 9360 today and the whine is present. It's not the ticking that's distracting, it's the high pitched noise that is always there. Putting a finger on the trackpad makes it stop but what use is that.

Also came with a few cosmetic scratches and scuffs, and the Intel sticker isn't even straight.

I'm annoyed.

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Moderator
Moderator

RE: New Kaby Lake XPS 13: coil whine

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@AlexRainbows,

Please send me a friend request with your information. I'd like to start a case with you.

@Gardiner.d,

Thank you for all your feedback and for working with me on this.

Justin C

Dell Technical Support L3 | Project Sputnik

Dell Support is also on Twitter! https://twitter.com/DellCaresPRO

 

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SpykeYs
1 Copper

RE: New Kaby Lake XPS 13: coil whine

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Good day Justin,

I received my XPS 13 9360 today and same thing. I have a very loud coil whine that I can hear from 10-15 ft away.

Honestly, nobody should be ordering this laptop... COIL WHINE is still VERY present... Nothing has been fixed over the years..

DO NOT BUY AN XPS13...

Moderator
Moderator

RE: New Kaby Lake XPS 13: coil whine

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Greetings SpykeYs,

Thank you for your post. Please do go ahead and send me a friend request with your information. We'll start a case.

Justin C

Dell Technical Support L3 | Project Sputnik

Dell Support is also on Twitter! https://twitter.com/DellCaresPRO

 

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DaMaLu
1 Nickel

RE: New Kaby Lake XPS 13: coil whine

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I'm also noticing a loud coil whine, especially when looking videos. This is really a shame for such a high priced notebook.

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guitarnewage
1 Copper

RE: New Kaby Lake XPS 13: coil whine

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Hi..all
it really fixed the Coil Whine issue??

threadposts.org/.../Dell-XPS-13-9360-Kaby-Lake-Coil-Whine-Issue.html

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Kunterbunt
1 Copper

RE: New Kaby Lake XPS 13: coil whine

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only .exe? Smiley Sad

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AlexRainbows
1 Nickel

RE: New Kaby Lake XPS 13: coil whine

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That link is quite clearly a scam. Guaranteed to be some sort of windows virus. Coil whine is a hardware problem, and you won't fix it via software.

Kunterbunt
1 Copper

RE: New Kaby Lake XPS 13: coil whine

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Yeah ok, might be. Although I could imagine you could do things in software.

My gtx960 starts whining very unpleasantly above 1000fps, obviously you can easily fix that via software.

But the problem with the XPS13 are probably very different...

I was a little bit too quick on that because I really hoped for Dell to fix that issue soon, this issue really drives me away from the XPS towards the ideapads (although I am aware of these weird SSD issues).

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John 1GHz
1 Nickel

RE: New Kaby Lake XPS 13: coil whine

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Justin,

What is Dell's official reason/cause for the coil whine?