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May 27th, 2015 12:00

WiFi problems with M3800, any solution?

Hello, all. I have purchased a DELL M3800 running Ubuntu 14.04 preinstalled and while I love the form factor, I do not love that the wireless seems to drop off and I constantly have to run "sudo iwconfig wlan0 power off" to get the Intel chip out of power saving mode which seems to work most of the time.

From Googling the Intel AC7260 that comes with this laptop, it looks like others have serious problems with it too. :(

It doesn't matter which AP I'm using or what security. Networks where Android, iOS and Windows devices have zero problems are problematic for this laptop.

Is there any fix out there that anyone can point me to? Please let me know!

17 Posts

May 27th, 2015 14:00

Are you sure you have an Intel chip? My wireless info is:

$ lspci
...
06:00.0 Network controller: Broadcom Corporation BCM4352 802.11ac Wireless Network Adapter (rev 03)
...

3 Posts

May 27th, 2015 14:00

Quite sure... for example:

$ lspci | grep Intel | grep 7260
06:00.0 Network controller: Intel Corporation Wireless 7260 (rev bb)

13 Posts

May 27th, 2015 19:00

'sudo lshw -C network' will let us see a bunch of info, including what driver you are using.

3 Posts

May 27th, 2015 21:00

I learn something new every day :) here's the output of that command:

  *-network
       description: Wireless interface
       product: Wireless 7260
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:06:00.0
       logical name: wlan0
       version: bb
       serial: xx:xx:xx:xx:xx:xx
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
       configuration: broadcast=yes driver=iwlwifi driverversion=3.13.0-53-generic firmware=22.24.8.0 ip=192.168.2.171 latency=0 link=yes multicast=yes wireless=IEEE 802.11abgn
       resources: irq:48 memory:ec900000-ec901fff

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