cnolanAU
1 Nickel

XPS 13 9360 Developer Edition freezingI'd

Hi folks, so I got my XPS 13 DE / i7 / QHD / 16 GB delivered. Started it up, basic Ubuntu customisation done, and immediately I got a full system freeze (within five minutes of first full startup I'd estimate - even caps lock wouldn't toggle). So I did a hard-system-off, restarted, managed to install a few things, another freeze, restart, run all updates, another freeze. In total there have been about five freezes so far; they did seem to attenuate in frequency after all the updates, but they are definitely still happening. My most recent lock I noticed that I lost task interaction before the system locked… the mouse continued to move for a few seconds, but I couldn’t switch windows / seemingly use the keyboard.

I’ve got very little idea of what this could be. I don’t seem to see much useful in syslog, and the only error in dmesg is during startup, and references the ath10k_pci driver:

[    9.302662] ath10k_pci 0000:3a:00.0: Direct firmware load for ath10k/cal-pci-0000:3a:00.0.bin failed with error -2
[    9.302910] ath10k_pci 0000:3a:00.0: Direct firmware load for ath10k/QCA6174/hw3.0/firmware-5.bin failed with error -2
[    9.302912] ath10k_pci 0000:3a:00.0: could not fetch firmware file 'ath10k/QCA6174/hw3.0/firmware-5.bin': -2

Anyone had similar issues or have any ideas? Really hoping it’s a small driver thing and not a hardware problem.

0 Kudos
17 Replies
cnolanAU
1 Nickel

RE: XPS 13 9360 Developer Edition freezingI'd

And that title is care of the rather sensitive touchpad Smiley Happy

0 Kudos
cedell
1 Copper

RE: XPS 13 9360 Developer Edition freezingI'd

I received my 3560 yesterday and have experienced two freezes. The screen completely locks up. After the first freeze I held the power button down and after shutting down it didn't seem to want to boot back up. The power light came on for 3-5 seconds and then turned off. Maybe I held it down too long and it entered into some other mode? Not sure. Anyway, I tried out my newly created USB restore, which was nice to test out.

After booting into the second fresh image it froze again after an hour or so. I rebooted successfully somehow with a hard key press of the power button, and began to consider reinstalling Ubuntu myself. Instead I booted up and did an apt update, thinking maybe some fix was available. Since the updates I haven't experienced a freeze again. If something happens I'll make a point of offering more details.

0 Kudos
cnolanAU
1 Nickel

RE: XPS 13 9360 Developer Edition freezingI'd

So after another full day of using the laptop, I've only had a single freeze early on, and none for the last ten hours or so. I'll update if the freezing issue picks up again. There are two small issues I've noticed in the meantime that I'll post in a new thread.

0 Kudos
cedell
1 Copper

RE: XPS 13 9360 Developer Edition freezingI'd

Goofed there. I meant to say my model was the 9360.

0 Kudos
cedell
1 Copper

RE: XPS 13 9360 Developer Edition freezingI'd

Okay, so ever since those initial updates I have not encountered any freezing. 

0 Kudos
earendil02
1 Nickel

RE: XPS 13 9360 Developer Edition freezingI'd

Hi, got my XPS 13 DE i7 QHD 16GB yesterday, did a fair amount of configuration/update/install, with various reboot, only major problem has been touchscreen not working after some suspends. Then suddenly after a reboot this message appeared, completely freezing the booting, shutdown via power button does not help.

[      8.986919] ath10k_pci 0000:3a:00.0: could not fetch firmware file 'ath10k/QCA6174/hw3.0/firmware-5.bin': -2

Any idea how to solve this?

Pretty desperate here...

0 Kudos
Dirk999
1 Copper

RE: XPS 13 9360 Developer Edition freezingI'd

I have the same model, but running Windows 10. Same issue with complete freezes.

0 Kudos
dsiemfan
1 Nickel

RE: XPS 13 9360 Developer Edition freezingI'd

I'm having the same problem with the same model.  Freezes about once a day since I've gotten it, even when I'm doing basic web browsing.

0 Kudos
earendil02
1 Nickel

RE: XPS 13 9360 Developer Edition freezingI'd

My freeze happened at reboot, so not sure if it is the same issue, but it solved reinstalling the OS (Ubuntu 16.04 from live USB) and there have been no freezes since.

The main difference I'm noting is the absence of all the proprietary drivers of DELL that were installed before.
The issue with touchscreen deactivating waking from suspend is still there and it still solves closing and reopening the lid quickly.

Another problem I had today at reboot was that it didn't boot the OS until I deactivated Secure Boot, because it said (when trying to force the boot from the boot option of the BIOS) that the image was not signed. However it worked fine before so I'm bewildered. Moreover I figured out the problem only accessing the boot options pressing F12 at start, there were no signs of problems in the BIOS menu (F2) and letting the boot go on automatically a memory test was started (with no issues detected) and then an error about the absence of viable OS images.
The deactivation of secure boot in the BIOS was luckily enough to solve this issue.

0 Kudos