Unsolved
4 Posts
4
25777
XPS 13 9370: ath10k_pci firmware crash
The wifi firmware crashes often when using a openvpn connection. Then there isn't a network connection or reconnect anymore possible. When trying to reconnect the complete system freezes and a hard reset is needed.
This happens on all linux distributions I have tested so far. Ubuntu 18.04, Fedora 28, Arch Linux.
Kernel log/stack trace: https://paste.gnome.org/pjmxbypjg/1brna1
Kernel version: Linux xps 4.17.6-1-ARCH #1 SMP PREEMPT Wed Jul 11 19:14:29 UTC 2018 x86_64 GNU/Linux
Kernel boot commandline:
rd.luks.name= =cryptlvm root=/dev/mapper/main-root rw resume=/dev/mapper/main-swap i915.enable_fbc=1 i915.enable_guc=3 i915.fastboot=1 i915.enable_psr=2 pcie_aspm.policy=powersave mem_sleep_default=deep
Venemo
13 Posts
0
July 19th, 2018 03:00
Have you tried to update the firmware? New firmware can be found here: https://github.com/kvalo/ath10k-firmware usually it takes a while before it gets into the linux-firmware packages of distributions. This is how you can update it: https://www.dell.com/support/article/us/en/19/sln306440/killer-n1535-wireless-firmware-manual-update-guide-for-ubuntu-systems?lang=en
FalkAlexander
4 Posts
0
July 19th, 2018 05:00
I've tried this already and also compared the checksum of linux-firmware ath10k binary blobs from Arch Linux with the ones from the git repository. They're the same.
Meanwhile a firmware crash occurred again. But the kernel was able to recover instead crashing.
Intro
15 Posts
2
September 22nd, 2018 02:00
I'm suffering the same issue even without using VPN, and it's absolutely
Every 5-10 minutes (or never in other sessions), my connection drops while still connected. I mean, the laptop is still connected as per iwconfig, but communication is broken. It's a firmware crash as you can see:
Regardless of the final message,
the connection is not resumed.
The only way I found to get it back is restarting the service
which takes serveral seconds, even minutes. Restarting the laptop does not get the connection back sometimes. Once restarted, the log looks like
As you can see, the firmware crashes again, but, magically, the connection is back regardless that.
Might it be related to the hardware version? 9370 brings an HW3.2 version, but the available firmware is HW3.0
Testbed:
As a side note, I've restarted the service twice during the time needed to write this post!!!
seansch00
1 Message
1
October 1st, 2018 06:00
I've come across this issue as well on Ubuntu 18.10 using the default 4.18 kernel. When installing linux-image-4.15.0-34-generic from 18.04 the issue disappears. I've seen reference to the ath10k driver crashing on newer kernels, hopefully it is patched soon.
ShedG
33 Posts
2
October 1st, 2018 08:00
> This is how you can update it: https://www.dell.com/support/article/us/en/19/sln306440/killer-n1535-wireless-firmware-manual-update... (Link probably broken)
Those instructions refer to the Killer 1535 card. The 9370 uses the 1435 card. Are the instructions still appropriate?
tomxor
5 Posts
0
December 29th, 2018 07:00
I'm having the same problems on Linux 4.18 with Debian. Some times i've gone weeks without an issue then it will hang every hour for the whole day to the point where I have to uninstall the **bleep** driver to get any work done.
tomxor
5 Posts
2
December 29th, 2018 10:00
For users of Debian based systems:
At the time of writing the firmware-atheros package in both Debian stable and testing appears to use a significantly older firmware than presently available in the ath10k-firmware repo.
On my system the hash for:
Matches the following version:
Whereas the latest version is:
The version provided by the apt repo is from Dec 2017, there have been 5 revisions since this one. I'm currently testing the latest above version, although I have no way of reproducing the issue reliably so I do not know if this has fixed my issue yet.
I replaced the board-2.bin and firmware-6.bin as per the killer's suggestions for manual installation of a previous revision of this same driver. i.e:
... and then reboot.
bkanuka
1 Message
0
January 4th, 2019 06:00
@tomxor instructions are great but I'm still crashing with the `00128` firmware:
This probably requires a fix beyond just a firmware upgrade...
ShedG
33 Posts
0
January 5th, 2019 20:00
Board is **bleep** up. Cut off part of my previous post after giving me "access denied"
Got it again. Maybe it doesn't like posted scripts. Anyway the script is trivial. If someone really wants it, I'll figure out a way to get it to you.
ShedG
33 Posts
0
January 5th, 2019 20:00
Perhaps the reason I have been losing WiFi connections recently.
I'm running Debian Stretch with
I'm using the firmware downloaded form the Killer Github repo. I thought I was having problems with Debian overwriting the firmware with updates so I wrote a script to compare installed firmware vs. what is available on Github.
kao_kz
10 Posts
0
January 15th, 2019 20:00
Newest firmware (128, 132) crashes too.
The most stable version for me is QCA6174 hw3.0: 4.4.1.c2: add firmware-6.bin_RM.4.4.1.c2-00057-QCARMSWP-1
PS Ubuntu 18.10 (4.18)
frsr
1 Message
0
February 28th, 2019 13:00
pdxtabs
13 Posts
0
May 22nd, 2019 17:00
I solved my Killer1535 on Ubuntu 18.04 problems by installing an Intel 7265. It's worth the $14USD.
pirinto
6 Posts
0
October 29th, 2019 06:00
I did the same. I tossed that Killer crap out and installed a Intel Corporation Wireless-AC 9260.
Runs way better now on Ubuntu 18.04
Wintrmute
5 Posts
0
October 30th, 2019 14:00
To those people suggesting replacing the wifi card -- I'd love to do that but my understanding is that the card is soldered to the board on the XPS 9370.
How did you change the card? Or do you have a different model of laptop?