This post is more than 5 years old
8 Posts
3
56242
Dell xps 13 9370 Webcam support
I got my dell xps yesterday. It is the developers edition that come with ubuntu 16.04 preinstalled.
I notice that cheese does not come installed, so I installed but no webcam is detected. I can see it if I do an lsusb, so I know is activated.
I was wondering, does this laptop supports the webcam or not?
Edit: Good news, a dell engineer came and replace the monitor, that has the webcam integrated and presto, it is working now.
Update: Most of the problems with the webcam is not hardware based. Looks like many of the laptops come with a firmware that the latest Linux kernel do not support at the moment. To solve the issue, Dell is replacing the whole monitor with a downgrade firmware of the webcam. If a less drastic solution is reported, I will update the post with it.
Update2: Looks like there is a software solution now.
bobmoloko
1 Message
0
July 4th, 2018 00:00
Same issue - installed 18.04, enabled deep sleep, webcam doesn't work after deep sleep.
yala
13 Posts
0
July 5th, 2018 10:00
kernel-4.17.3-200.fc28 arrived for me today on Fedora 28 and I confirm the webcam is now working. Don't know yet about (deep) sleep and will keep you posted once I know more.
MatveyME
3 Posts
0
July 6th, 2018 05:00
The same problem.
Kubuntu 18.04 with 4.15.0-24-generic kernel, enabled deep sleep, webcam doesn't work after deep sleep. But I enabled Hibernation - after hibernation webcam works.
Who has ideas how to fix this?? Thanks in advance!
skyindeer
2 Posts
1
July 16th, 2018 16:00
Same here, even I upgrade the kernel to 4.17.6-041706-generic, the webcam is not detected after suspend. I also have deep sleep instead of s2idle.
DELL-Justin C
4 Operator
4 Operator
•
783 Posts
1
July 17th, 2018 13:00
@Community,
If you have the webcam-suspend symptom please send me a PM with your name and service tag.
RickXy
3 Posts
0
July 23rd, 2018 01:00
I have the same Dell XPS 13 9370, running Debian Sid with deep sleep enabled. Upon suspend/resume, the webcam does not work.
acham
2 Posts
0
July 25th, 2018 01:00
Since the new kernel on 16.04 hwe
(4.15.0-29-generic #31~16.04.1-Ubuntu SMP)
the camera is now working on my laptop also after suspend resume (I still have issues with skype, but cheese, hangouts, etc, are working)
thanks
volfyd
5 Posts
0
July 25th, 2018 05:00
acham,
Are you definitely using deep sleep?
MatveyME
3 Posts
0
July 25th, 2018 13:00
Guys! Today I've found urgent BIOS update (I'd say downgrade): https://dell.com/support/home/us/en/04/product-support/product/xps-13-9370-laptop/drivers
And I downgraded from my 1.4.0 to "urgent" 1.1.3. And voila - webcam now works after deep sleep on my XPS 13 9370 Kubuntu 18.04 with 4.15.0-29-generic kernel.
Thanks a lot!
DELL-Justin C
4 Operator
4 Operator
•
783 Posts
0
July 25th, 2018 15:00
@MatveyME,
Good catch. Yes, a couple days ago I was informed that the BIOS team is aware of this webcam/wake concern. I'm expecting the fix to come in the form of a 1.5.0 BIOS release. This is not 100% promised to me yet and I'm working to get this documented with ETA.
Link011
5 Posts
0
July 26th, 2018 00:00
With my friend we bought identical laptops at same time, just compared:
in 1.3.3 bios there's no problem with camera
in 1.4.0 - there is
abihf
1 Message
1
July 27th, 2018 00:00
I downgraded my bios to 1.3.3, but I still have problem with my camera, it won't work after I put my laptop to sleep.
It works on windows.
volfyd
5 Posts
0
July 27th, 2018 08:00
For the webcam suspend issue 1.3.3 doesn't work for me but 1.1.3 does. I'm not sure if it brings back the keyboard issues or not? Maybe my typos but maybe the keyboard bugs.
DELL-Justin C
4 Operator
4 Operator
•
783 Posts
5
July 27th, 2018 13:00
@Community,
I can confirm that BIOS 1.5.0 does contain the fix to the webcam-wake symptom and should be released right before end of August.
pkrumins
6 Posts
0
August 9th, 2018 06:00
Hi all,
Any pro tips about how to install the BIOS update from Linux? It only has an .exe download. I don't have Windows to run it.
Peter