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Dell xps 13 9370 Webcam support

I got my dell xps yesterday. It is the developers edition that come with ubuntu 16.04 preinstalled. 

I notice that cheese does not come installed, so I installed but no webcam is detected. I can see it if I do an lsusb, so I know is activated.

I was wondering, does this laptop supports the webcam or not?

 

Edit: Good news, a dell engineer came and replace the monitor, that has the webcam integrated and presto, it is working now.

Update: Most of the problems with the webcam is not hardware based. Looks like many of the laptops come with a firmware that the latest Linux kernel do not support at the moment. To solve the issue, Dell is replacing the whole monitor with a downgrade firmware of the webcam. If a less drastic solution is reported, I will update the post with it.

Update2: Looks like there is a software solution now. 

Replies (179)

@Community, 

I can confirm that BIOS 1.5.0 does contain the fix to the webcam-wake symptom and should be released right before end of August.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


Hi all,

Any pro tips about how to install the BIOS update from Linux? It only has an .exe download. I don't have Windows to run it.

Peter

@pkrumins,

You can do the following:

1. Download and place the BIOS update EXE on a thumb drive

2. Reboot the PC to the one time boot menu ( F12 on POST )

3. Choose the BIOS update option

4. Use the file explorer to navigate to the BIOS file location on the thumb drive

5. Execute

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


Can't find 1.3.3 or 1.1.3 versions on Dell website. Where do I find them?

 

For me, the BIOS version 1.5.1 released today fixes the webcam issue after resume from deep sleep.

Thanks Dell!

@InvisibleShadowGhost,

Glad to hear that 1.5.1 resolved the issue.

Thank you to the community for all the feedback on this. 

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


This is much later on in time, and I have bios 1.10 now.  Webcam does not work at startup.

I have Dell precision 5520 and using ubuntu 16.04.

The camera was working perfectly but later on, I discovered that it is not detected. I don't know what's happened.

Also, I have another ubuntu 16.04 aside to this one and the camera is working perfectly.

 

Thanks in advance.

<Email id removed>

Confirm the 1.5.1 version of BIOS fixes the deep sleep issue, now I am a happy Dell customer. 

I've been experiencing a regression with 4.15 on xenial

Solution: follow the guidance from the moderator (‎see message posted on 06-13-2018 02:38 PM)

At this point you should have a functioning 4.13 kernel (supporting the camera ok). Make sure it works.

Then uninstall 4.15

apt remove linux-image-unsigned-4.15.0-22-generic linux-image-4.15.0-22-generic

Reboot on 4.13 as needed 

 

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