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Re: Dell xps 13 9370 Webcam support

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Here's the Dell Official Solution:

http://www.dell.com/support/article/us/en/19/sln310695/xps-9360-9370-camera-non-functional-with-150-...

  1. To apply the fix run the following in terminal:
    sudo apt-get install --install-recommends linux-generic-hwe-16.04
    xserver-xorg-hwe-16.04
  2. Reboot the system.
  3. To test, install the cheese camera app and run it.
  4. If you do not have it installed you can install it using this command in terminal:
    sudo apt-get install cheese

Also note that there will be a factory cut in this month, so that newly shipped systems won't have this problem out-of-the-box.

Justin C


Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


 

yala
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Re: Dell xps 13 9370 Webcam support

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Do you have any hints on when this may land in Fedora, too?
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MakerEd
1 Copper

Re: Dell xps 13 9370 Webcam support

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this did not work for me. Is there anything else i need to do?

lowrussia
1 Copper

Re: Dell xps 13 9370 Webcam support

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I got the following error while installing. However, cheese now works fine. Is this something I should worry about?

Error!  The dkms.conf for this module includes a BUILD_EXCLUSIVE directive which does not match this kernel/arch.  This indicates that it should not be built.
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xpsuserde
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Re: Dell xps 13 9370 Webcam support

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Hi Guys, 

I have solved this issue with pre release of Ubuntu (xenial)

Go to settings -> software and updates -> Developer Options 

check pre-released updates for (xenial-proposed)

click close

go to About this computer and do system update and reboot. It solved.

It has be released in pre releases but not on the main branch of xenial i guess

Since I am using it for devleopment purpose I don't mind using pre releases. I also noticed sound was improved with pre released. 

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ttoine
1 Copper

Re: Dell xps 13 9370 Webcam support

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I updated my Dell XPS 13" this morning (Ubuntu 18.04) and the latest version of the kernel includes the webcam driver. Tested with success with Cheese this morning. And I will test with Hangout this afternoon.

Thanks guys, great work !

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jds2
1 Copper

Re: Dell xps 13 9370 Webcam support

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Neither the official solution above, nor going to pre-release worked.  Also, I regret this last move.  Any way to reverse it?

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FireWave
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Re: Dell xps 13 9370 Webcam support

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FYI, the patch will land on Fedora 27 and 28 testing-update next week, and should be release in regular update in 2 weeks or so. The patch is integrated with Linux 4.17.

I'm running the git version right now and it's working quite well.

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Acham1
1 Copper

Re: Dell xps 13 9370 Webcam support

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Hi

it worked, up to suspend/resume !!!!

- on Ubuntu 16.04 lwe (kernel 4.13.0-45.50)

- after resume no camera, lsusb shows no device

in dmesg after resume:

[ 151.043132] usb 1-7: reset full-speed USB device number 3 using xhci_hcd
[ 151.302739] usb 1-10: reset full-speed USB device number 4 using xhci_hcd
[ 152.471164] [drm] RC6 on
[ 153.732059] PM: resume of devices complete after 2990.242 msecs
[ 153.732426] usb 1-7:1.0: rebind failed: -517
[ 153.732435] usb 1-7:1.1: rebind failed: -517
[ 153.732980] PM: Finishing wakeup.
[ 153.732982] OOM killer enabled.
[ 153.732983] Restarting tasks ...
[ 153.733126] usb 1-5: USB disconnect, device number 2
[ 153.741098] done.

 

any idea?

best

dmfalke
1 Copper

Re: Dell xps 13 9370 Webcam support

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Thanks for the info!

I currently have the latest software and firmware installed, and the webcam works when I first boot my laptop. However, after waking from suspend, the webcam no longer works. Is this a known issue?