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Freezing boot - Ubuntu 20.04 - Dell G3 3590
I have tried to install Ubuntu 20.04 on my Dell G3 (3590) but it freezes before I can type my user and password.
However, it works if I use "nomodeset" on grub before boot. I have tried to install oficial Nvidia drivers (440 and 395) but it doesn't work.
Is someone else having the same problem?
Garbunus
2 Posts
0
August 5th, 2020 09:00
Its start happening after Ubuntu add Nvidia drive on install. Help us @DELL-Cares
DanielDiesel
2 Posts
0
August 6th, 2020 16:00
Hi, Ubuntu 20.04.1 still freezing.
With any Ubuntu flavor the same problem happens.
Very sad :(.
jesp-leroy
8 Posts
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August 7th, 2020 14:00
I give it a try too...
And the situation is even worse... after an upgrade from 18.04 to 20.04.1, Ubuntu was unable to start even with the nomodeset kernel parameter.
Hopefully, I had done a backup image of my installation before upgrade with the Gnome Disk application from a live usb key. And hopefully, the backup/restore feature works like a charm.
That's the first time that I see a computer bricked after an Ubuntu LTS upgrade. Bad point for the quality of this release...
DanielDiesel
2 Posts
0
August 10th, 2020 10:00
Hello,
the solution on this thread works for me.
https://www.dell.com/community/Linux-General/Ubuntu-20-04-on-Dell-G3-15-3590-Only-booting-with-nomodeset/m-p/7636051#M17364
"Instead of "nomodeset" you can use "snd_hda_intel.dmic_detect=0" to make sound work but microphone won't work."
Like his said, only mic not fine, but using headphones/headset for me it's ok.
Now using Ubuntu 20.04.1.
jesp-leroy
8 Posts
0
August 10th, 2020 23:00
Ok I'll give it a try.
I was focused on graphic card and its drivers, I was thinking that nomodeset was related to them.
jesp-leroy
8 Posts
0
August 12th, 2020 13:00
Thank you so much Daniel for this tip!
I managed to start a 20.04.1 live usb successfully with the parameter related to the microphone.
This workaround is totally acceptable to me, when I need to call someone I use a headset, so I'll attempt an upgrade from 18.04 to 20.04.1 next week.
VxA1d
10 Posts
0
October 7th, 2020 13:00
I have the same problem on my Dell G3 3590.
Not sure what I can try. Bought this notebook with ubuntu preinstalled, because I thought it would be compatible or at least usable.
If there are software bugs, is dell doing something to fix this issue on debian? @DELL-Cares
Was very happy to see a ubuntu version on the dell notebooks. The proprietary operating system win* is no option for my usage!
Please ensure better support on Dell computers!
jesp-leroy
8 Posts
0
October 7th, 2020 23:00
For Ubuntu 20.04, an effective workaround is explained here (it worked some weeks ago for me) :
https://www.dell.com/community/Linux-General/Ubuntu-20-04-on-Dell-G3-15-3590-Only-booting-with-nomodeset/m-p/7636051#M17364
For Ubuntu 18.04, it should just work.
PhysicsTom
1 Message
0
July 22nd, 2021 16:00
I'm having a similar issue trying to boot Ubuntu 20.04.2.0 on a new Dell G15 5515. It's very disappointing that this doesn't work - can I get arouund it by using a different distro?
archdron
2 Posts
0
July 22nd, 2021 23:00
Which kernel do you run? It looks like your laptop is actually certified for Ubuntu 20.04 LTS with the 5.6.0-1036-oem kernel, so I'd ping support first to resolve any problems you might have. After all, even running a certified OS, you may encounter some hiccups. In my case, the system used to freeze when an external monitor was attached via the DisplayPort connector.
If you want to try a different distro, try something non-Ubuntu, like Fedora and Manjaro — I had no problem with these on my G3 3590, and the former became my daily driver.