Wow. Your Custi rep is really not involved with Ubuntu often. I RARELY recommend a complete install. Check this out. You are having problems with freezing? Restart your XORG server. CTRL - ALT - BACKSPACE. It should take you to the login screen again.
I feel bad for the people who were told they need to re install. That is like paying a lot of money at the stock market and getting bad advice.
Hmmmm. I'm seeing the same sort of issues on a two week old Mini9 too, using Dell's Ubuntu 8.04LTS build too. Of the lockups that I recall, two the machine locked solid - no keyboard input, mouse pointer, etc. requiring the use of the power button, but on a third, same issue, but on pressing the power button I could shutdown, but nothing else.
There's nothing in any of the system logs to point to a problem. It could be an xorg issue, but ctrl-alt-del didn't work so I'm doubtful that ctrl-alt-backspace would help - I'll try that next time this happens - there's confidence in a new product, my first Dell.
I just received my Mini 9 today, within an hour it had locked the keyboard & mouse, I had been trying to connect to my WiFi router with no success, then this happened. nothing mentioned here is working. I can't even find a phone number to call and when I try to use Support Chat it says I'm out of warranty?? Crazy that it just arrived directly from Dell and I'm already out of warranty. I think I might send it back to get my money back.
You'd probably get better service if you call them- I can't find the Linux number, but the main tech support number is: 1 800 624 9896. It's 24/7. They'll probably look up all your info- prepare to be on the phone at least 20 min before telling you the Linux number, but that one has really limited hours, 10AM-3PM Pacific Time if I remember right. When I called, I was on hold for over an hour before I got through, given an hour's worth of tests, and finally told I had to reinstall Linux- since I don't have a disk drive I had to send it in. Hopefully you'll have better luck.
I have also had a Mini 9 with Ubuntu 8.04 LTS for about a month.
I had intermittent freezes at startup where the background and mouse pointer would appear but the keyboard and mousepad would not operate leaving me with no option but to do a hard reboot.
Searching other forums suggested that using a wireless lan might be the problem. I was using a Linksys WRT54G router with wireless security set to WPA Pre Shared key and TKIP. My Mini9 was set to WPA Personal (with the same key)
Changing the security option on the router from TKIP to AES and making NO change to the Mini 9 has solved the start up problem.
Since trying this I have rebooted 15-20 times without a single freeze, previously the freeze would occur 1 in 2 boots.
I never had problems accessing free WiFi (e.g in hotels) which should have been a clue to the wireless security issue.
Hope this helps
I know this is an old post, but my mini 9 is pretty new. I got it on sale when the mini 10 was coming out. Would it freeze if I do not install the updates? My friend told me I did not need to install updates and it would just take up hard drive space.
I installed all the updates on my Mini 9 and it still freezes sometimes. The updated didn't change the occasional freeze ups. It seems to freeze up after I use it for a long time. I think it may be a heat problem. The vent on the bottom gets blocked fairly easily. Maybe it doesn't get enough air circulation. Sometimes I prop the back of the it with a pen, to get better air circulation. That seems to help. I might try using some stick on rubber feet to make the computer sit higher. That would also provide better air circulation. It couldn't hurt and it's a cheap fix.
By the way, how big is your SSD drive? Mine is 8gb with Ubuntu Linux installed.. The Linux updates don't take very much space at all, maybe 500mb at the most. My drive has never been over 50% full. The patches don't take up that much space. It could be a problem with a 4gb SSD drive though. If you are running XP, then I really don't know how much space the patches take. If you have a 16gb SSD drive, you should have plenty of room.
I thought about upgrading my SSD drive to 16 or 32gb, but that would probably cause more heat. Upgrading the RAM to 2gb would create more heat too. I think more heat would make it freeze up even more. Upgrading from 4gb to 8gb would be a good idea though. I've seen cheap used 8gb SSD drives on eBay before. For now, I plan to leave the SSD and RAM alone. Now I need to spend my money on a new battery. Mine went bad after 10 months and now it won't charge at all. I just get alternating flashing AC and Battery lights on the front and a BIOS error message saying it can't recognize the battery. I might go with an 8 cell battery from Amazon. It would double the battery capacity and raise up the back to get better air circulation.
I too am experiencing that problem the first week I got it. I am very cautious about overheating as well, but mine does freeze when I use it for a long time and also suspect that heat is the culprit.
In addition to your SSD comment, my 4GB hd runs fine. I usually have at least 400-500mb free, and all the files I use stored on an 8gb SD card. Sometimes the updates do take a bit of room, but the "sudo apt-get clean" command cleans it right up after a big update.
I have sent it in already, and I am preparing to send it in again for repair. It's got to be a manufacturer's defect, or just very poorly designed cooling. I have owned 4 Dell's and have recommended dozens to friends and family. I have a Latitude X300 which is on it's 4th hard drive due to overheating, recommended the Inspiron 1500 to a friend with the faulty/overheating Nvidia 8400M, and similar problems.
That should help, but don't you think Dell should design computers so that the consumer shouldn't have to resort to such measures? I feel a class action coming on...
I might try using some stick on rubber feet to make the computer sit higher. That would also provide better air circulation. It couldn't hurt and it's a cheap fix.