basuna
1 Copper

XPS 13-9380, Thunderbolt 3/USB Type-C port not working

Hi All,

Thank you for the help. My XPS 13-9380 shipped with Windows 10, but I set it to dual boot Ubuntu 19.04. I have BIOS 1.5 installed and all the updates, but still experience this Thunderbolt/USB-C failure. Unplugging all connectors and rebooting after a brief (1-2 min) break has thus far brought back my port. This is only a temporary work around though and I'd love to have a proper driver update to solve this.

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3 Replies
Moderator
Moderator

Re: XPS 13-9380, Thunderbolt 3/USB Type-C port not working

* Click my DELL-name and private message me the PC service tag number

* Do you have the issue when running the Dell supported Windows 10?

* Did you have the issue when running the Dell supported Ubuntu 18.04 LTS? Or did you never install/test the Dell supported 18.04 LTS and just install the non-Dell supported 19.04?

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Moderator
Moderator

Re: XPS 13-9380, Thunderbolt 3/USB Type-C port not working

Did you see my reply from yesterday?

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tantares
1 Copper

Re: XPS 13-9380, Thunderbolt 3/USB Type-C port not working

You might find a temporary solution here: https://www.dell.com/community/Linux-General/Dell-XPS-13-9380-Thunderbolt-3-USB-Type-C-stopped-worki... Shutdown the system, unplug everything and wait for 5 minutes and the boot again. Good luck
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