Error Message with Dell Backup & Recovery (Factory Recovery media)

Hello,

When trying to use the DELL Backup & Recovery  to do a Factory Recovery Media with a USB stick, I always got an error message at the end of the initialization period.

The error message is the following : "An error occured"...

I tried with differents USB stick (32Go, 64Go, ...). Always the same error message.

My computer is a XPS8900 with Windows10.

Can you help me?

Best Regards

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6 RÉPONSES

RE: Error Message with Dell Backup & Recovery (Factory Recovery media)

For information, I have the version 1.9.28 for DELL BACKUP & RECOVERY.

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Modérateur
Modérateur

RE: Error Message with Dell Backup & Recovery (Factory Recovery media)

Hello Lanfeust,

First of all, may you check if your application is up to date: https://goo.gl/0rWQW1

If you still have the same issue, I suggest you to uninstall and reinstall the application.

Thank you for your feedback.

Regards.

Abdel

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RE: Error Message with Dell Backup & Recovery (Factory Recovery media)

Hello Abdel,

I already have the latest version of the application.

I uninstall & reinstall it. Same error message.

Is it possible to receive the DELL Recovery DVD for my computer?

Best Regards

Lanfeust

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Modérateur
Modérateur

RE: Error Message with Dell Backup & Recovery (Factory Recovery media)

Hello Lanfeust,

Would you like send a private message with your Service TAG to check your system configuration?

May you specify me your operating system and your address?

Regards.

Abdel

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RE: Error Message with Dell Backup & Recovery (Factory Recovery media)

Hello,

I have accepted your friend request.

Have you access to the requested information now?

Regards

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Modérateur
Modérateur

RE: Error Message with Dell Backup & Recovery (Factory Recovery media)

Hello Lanfeust,

No, you have to send me a private message with the informations requsted before (Service Tag, operating system and your address).

Regards,

Abdel

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