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Dell Venue 11 Pro 7130 Freezes - Solved

I, as many of you, was frustrated over the constant freezing of my Dell Venue 11 Pro, 7130, 128GB SSD, 4GB memory tablet.  Dell support had me restore the OS, which did not solve the freezing problem.  I updated the BIOS(A10), firmware, MS updates, and all other pertinent required updates for hardware or software.  Still had the freezing issue.  I happened to notice that by having the Task Manager open on the performance tab, disk 0 (CSmiley Happy, that when the tablet activity would freeze, the disk 0 activity time would peg at 100% for approx. sixty seconds and then decrease, at which time normal activity would resume...until I tried to perform the next function.  I came across an article on Link Power Management that seemed to address the problem.  I went to the Apps screen, Intel Rapid Storage icon and opened it, clicked on the Performance button, and used the link to disable the Link Power Management. I rebooted the tablet and to my excitement the tablet was working without any freezes.  I now have the tablet that I expected when I bought it.

I hope this helps you.

14 Replies

RE: Dell Venue 11 Pro 7130 Freezes - Solved

I too have been suffering from freezes - sometimes to the point that I had to re-boot the tablet!


I have tried your solution - so far I haven't experienced any freezes, but it's early days. Thanks for working this out and I'll give it a few days and then report back.

Sparky

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Tmeach17
Copper

RE: Dell Venue 11 Pro 7130 Freezes - Solved

How has the fix been working? I am wanting to pick up the I3 or I5 but have been afraid to due to this issue.
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RE: Dell Venue 11 Pro 7130 Freezes - Solved

Hello:

Over the past few days the freezes seem to be fewer, and absolute freezes, where I had to re-boot to get out of the freeze, have so far, touch wood, not happened.

However, I think Dell still has some work to do!

Sparky

Spikewld
Copper

RE: Dell Venue 11 Pro 7130 Freezes - Solved

Greetings,

I found this thread and have done the Link Power step as suggest in OP; however, i still experience freezes and I'm runninig BIOS A12 plus all the latest Win8/Dell updates.

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njb92
Bronze

RE: Dell Venue 11 Pro 7130 Freezes - Solved

I also disabled the link power management but still experience screen freezes frequently.

itmonitor
Bronze

RE: Dell Venue 11 Pro 7130 Freezes - Solved

Hello Jack,

I faced a similar issue, but funnily enough only with Gmail. Everytime I logged into my Gmail account, the Venue 11 Pro would freeze frequently - at every third word I typed or so and would stay there frozen for one minute. Really ennerving. I thought it was an issue caused by the battery keyboard, but after installing a wired keyboard the issue persisted. After a couple of weeks trying every solution I found in the Internet, including regedit modifications, yours finally solved the problem. I disabled the Link Power Management and now the Venue 11 Pro will not freeze anymore when I am writing an email into Gmail. Moreover, I noticed an increase in speed for all tasks, including opening MS Office documents. Many thanks for having shared your solution.

Ashcroft
Copper

RE: Dell Venue 11 Pro 7130 Freezes - Solved

Hi,

Can you confirm your Venue 11 is still working correctly?

I'm on the brink of buying one from the Dell Outlet, either the 7130 or the 7139 (Both have the freezing issues) and don't want to go through a constant return/replacement procedure as I have already done this with a previous tablet. I have read that the latest BIOS (A13) greatly improves the freezing issues as well as disabling the Link Power Management.

If anyone else has any info on this it would be greatly appreciated.

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itmonitor
Bronze

RE: Dell Venue 11 Pro 7130 Freezes - Solved

Hi Ashcroft,

It suffered some hics on the same day I disabled the Link Power Management, but then I realized that perhaps I should better restart it. After restarting it, it worked like a breeze. I had even forgoten about this post here, as i am working since 8 October without any issues at all. I use it under a heavy load of installed software, including Office, photo editing and performing all kinds of multiple tasks, without any issue. The Gmail issue also was solved. Once the Dell Venue 11 Pro 7130 is working ok, one realizes it is really blazing fast.

Hi,

Can you confirm your Venue 11 is still working correctly?

I'm on the brink of buying one from the Dell Outlet, either the 7130 or the 7139 (Both have the freezing issues) and don't want to go through a constant return/replacement procedure as I have already done this with a previous tablet. I have read that the latest BIOS (A13) greatly improves the freezing issues as well as disabling the Link Power Management.

If anyone else has any info on this it would be greatly appreciated.

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Ashcroft
Copper

RE: Dell Venue 11 Pro 7130 Freezes - Solved

Thanks for the speedy reply, 

Can you confirm which model you have( i3/i5) and approximately when you purchased it? I read they recalled some Dell Venue 11's (7130/7139) and am thinking its possible the refurbished unit I am looking to buy could potentially be one of the recalled products from earlier this year.

Thanks

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