Highlighted
MidahoX
Copper

Dell Venue 8 Pro Touch Sensitivity

Hello,

I bought two Dell Venue 8 Pro two weeks ago. I notice that sometimes when I type on the screen, the touch input get triggered multiple times... After doing some more testing, I realized that the issue was because my finger was close to the screen, but not fully touch or rest on the screen. The device seems to pick up touch input even if a small tip of my finger touch the screen a few milliseconds, which is a bit annoying when typing or browsing. This ends up with characters get hit multiple times randomly, or the browser suddenly zooms out because the device though it was double-click. I never have any issue like this on my smartphones or the surface RT.

I believe this is a firmware issue or a touch sensitivity issue since it happens on both of my devices. I did multiple factory reset and change "Pen and Touch" setting in control panel. But the issue is still exist. Does this happen to anyone else?

Minh

218 Replies
drahnier
Silver

RE: Dell Venue 8 Pro Touch Sensitivity

Yes, I'm experiencing the very same problem. I already managed to get locked out from some online accounts because of that.

I also fiddled with pen and Touch Settings in Control Panel, but whatever I set there, does not improve things.

__________________________________

drahnier (Latitude 10, Venue 8 Pro 64GB, 2x Venue 8 Pro 32GB)

GrayBee
Copper

RE: Dell Venue 8 Pro Touch Sensitivity

It happens to me constantly and is VERY annoying while browsing and having the system think I double tapped something.  We REALLY need a fix for this as well as the Miracast incompatibilities.  An adapter to charge and use USB peripherals would also be nice.

0 Kudos

RE: Dell Venue 8 Pro Touch Sensitivity

Yep im actually typing onn it now. I hope thhis is just a software probblem and not a hardware problem.. Otherwise. The tablet has been quite impressive.

0 Kudos
npooty
Bronze

RE: Dell Venue 8 Pro Touch Sensitivity

If you haven't done so already, update the Synaptics firmware.  Although it's intention is to improve stylus performance, it actually fixed the hypersensitive touch screen I had.  FYI, I never actually experienced double letter tapping because I use a bluetooth keyboard (maybe I did when I "mistyped" by login password), but when I would try to adjust the screen brightness I couldn't unless a tapped really fast or light because it would double tap the speaker icon, which basically opened and closed it before I could adjust the slider.

Since the firmware update my screen responds "perfectly" to touch.

0 Kudos
drahnier
Silver

RE: Dell Venue 8 Pro Touch Sensitivity

For me, that patch didn't improve anything with regards to touch.

__________________________________

drahnier (Latitude 10, Venue 8 Pro 64GB, 2x Venue 8 Pro 32GB)

0 Kudos
GrayBee
Copper

RE: Dell Venue 8 Pro Touch Sensitivity

I agree...didn't improve anything for me either.  Still waiting on Dell to address this.  I saw the following review of the Dell where the author concurs there is a problem.  "Touch sensitivity is good but sometimes a bit too good, with scrolling occasionally being interpreted as a tap." 

http://www.umpcportal.com/2013/11/dell-venue-8-pro-review/

 

MidahoX
Copper

RE: Dell Venue 8 Pro Touch Sensitivity

I updated the firmware on both of my devices prior to my post. However, the touch sensitivity issue is still there... It is very annoying. A touch device that cannot handle touch inputs properly is unacceptable.

This is the first and probably the last product I've ever purchased from Dell. 

0 Kudos
cdl0012
Copper

RE: Dell Venue 8 Pro Touch Sensitivity

I too ammm experiencing the ssame issue.. it makes it very hard to type. I think it's a hardware issue since it doesn't appear a lot of people are complaining about it. Totally ruinsss this tablet experience.. I was hoping dell would have a solution for this issue by now, but it seems like I will have to send back for a replacement. As an aside, I feel it got worse after I put a screen protector on.
Faazon
Copper

RE: Dell Venue 8 Pro Touch Sensitivity

I have the exact same problem, random double taps, clicks, and scrolls. Making it almost impossible to type sometimes. And it honestly is a deal breaker.  if they don't fix this soon. I'm gonna have to return my beloved Venue 8 pro. Smiley Sad

0 Kudos