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Harry777
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Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Got the Dell Venue 8 Pro tablet and it seems to be a great Windows tablet. But I already broke one of the pins in the Micro USB power connector. Funny thing is the socket in the tablet is a rectangular Micro-A and the power cable plug is Micro-B (un-even shape which makes you plug in the right way if the socket is also Micro B). One can easily put the Micro-B plug in the Micro-A socket in the wrong way and if you force it, it will break the pins inside. Just like I did today! I don't know who in the world made this choice! I have been using Android phones which correctly use a Micro-B socket and Micro-B plug!

For my issue, I will try to call Dell service and see whether they will replace the connector. :-(

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mbooks
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Same issue with mine. Any luck with warranty?

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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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any luck with this?
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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I mentioned in another post yesterday, that I did some research on USB connectors.  I'm pretty sure that the socket on the tablet is a mircro-AB socket, not a micro-A.  They are both rectangular, but the micro-AB accepts both a micro-A and a micro-B plug.

The best policy, which I sometimes find hard to practice myself, is to never force anything.   The cable's micro-B plug goes into the socket the correct way without a lot of force, trying to put it in the wrong way takes a lot more effort.

http://en.wikipedia.org/wiki/USB

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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Have a look at this: http://en.community.dell.com/support-forums/mobile-devices/f/4586/p/19531607/20491215.aspx The Venue has a USB Micro-A Port, and Dell ships a USB Micro-B plug. The port is rectangular and the plug is trapezoidal so it can be plugged in either way, and if you plug it in wrong, you can break it or bend the pins.
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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I read that link.  That is what stared me on checking it out.  That is also where I replied that I thought he was wrong.

Look at this picture of a Micro-AB socket from http://en.wikipedia.org/wiki/USB

 

It is rectangular because it is designed to accept either a Micro-A OR a Micro-B plug.

A Micro-B plug will will go in the correct direction without forcing it.  If you force it in the wrong way, it will break.  DON'T FORCE A PLUG INTO A SOCKET.

That said, I agree that Dell should have used a Micro-B (only) socket.

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mbooks
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Plan to call Dell today for warranty claim. Will update this post once I speak to them, hopefully in English.

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mbooks
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Update - On the phone with support as I type this - Was told they can't replace due to type of warranty and that I would need to contact a local tech.  They were about to hang up and I said WAIT, how do I find a local tech?  Was given poor advice then asked if I could go to Best Buy, they said yes.  He then said he needs to speak to a supervisor, then I was asked to take pictures and send them in. Explained my frustration on deaf ears, now on hold waiting to speak to a supervisor - We are having basic communication challenges due to language barriers. Stay tuned!

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mbooks
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Have new device being sent, put old device in box to send back for warranty. Tech could not confirm if I would be charged or not. I'm concerned they will say it's end user damaged and charge me for a new tablet.  If end user damaged, which I don't think it is, I would rather just pay to replace USB plug but didn't have that option.  FYI - Supervisor confirmed Best Buy was NOT a local tech - glad I escalated call otherwise guys at Geek squad would have laughed

davidsmi
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Mine just broke.  It is a problem with the design.- my cell phone has similar connector and it keeps working and working.


Let's see what the say when I call Thursday!


 

Happy New Year!


 

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