I purchased this from amazon and it came fully charged. I used it for roughly 3 days and I let it die last night watching a video. I left it charging 3 hrs today with the device off and when I powered it on the batter only says 2% charged. I am using the provided charger that came with the device and the light is on when it is charging
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I am sorry to hear you are having issues charging your new Venue 8 Pro. The first thing I would recommend is checking your connections and verify you have a good power source. Next, turning the device on and trying the charging again while on or in standby. If you are still have troubles, reach out to our Dellcares team. They can help you troubleshoot your issue to it's root cause and suggest a fix.
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Also, if you're not using the included wall outlet adapter that came with the Venue 8 Pro, I would recommend giving that a try too. One thing I noticed is not all of the little 110v-to-USB blocks are rated the same.
This bit me over the weekend when I was on vacation and didn't bother to grab anything other than the tablet itself to throw in my backpack since I already had various cables and outlet adapters in there from other devices. When I plugged the Venue 8 Pro into the wall via the cable+plug that came with my beats audio speaker, the result was nothing (as if there was no cable even connected to the tablet). Fortunately I had my wife's Surface Pro on me, and using the same cable but with the built-in USB charging port on the Surface's power brick worked perfectly!
The iphones and the tablets need more amperage than most cell phone usb adapters will provide...something like 2A instead of the typical 500 milliamps (0.5 Amps) to 1 amp (shows 1A or 1.0 A on the charger) of most stock cell chargers and DC adapters.
If you take the adapter for the tablet, you can use it with everything else because current (amperage) is "Draw" and the device will only suck what it needs to charge itself. I.e. you can put a 2A capable charger on a 1A device as long as the voltage is the same, all USB input is 5 volts so any device that takes USB, even if it uses the bigger mini instead of micro plugs can work with your tablet charger and the way the chargers are made these days makes it really easy to swap out cables with the correct sized plug. Heck if you've got an old psp you can charge it off your tablet charger too if you've got a mini usb or one of their regular DC round plug cables that plugs into usb.
If you buy a spare charger for your devices whether it's AC or DC just check the specs to be sure it can provide 2A or more current and you'll be fine. I've also found that sometimes cheapie thin USB cables can cause a problem the one that comes with the venue is pretty beefy from the looks of it compared to some of my other cables.
Indeed. However, it's more than just the current rating on the charger that seems to matter. For example, the usb charging adapter from my iPad doesn't work to charge the Venue 8 Pro.
So, for anyone having trouble charging their Venue 8 Pro, definitely try using the included wall adapter before concluding that the tablet is defective and won't charge.
I was interested in purchasing a Dell Venue 8 Pro. I came across a blog post today by Admin Finn that changed my mind. He reviews a Venue 8 Pro and had the same problem with it not charging. You can read the full blog at http://www.aidanfinn.com/.
It does not appear any of the respondents read your post thoroughly. Just has you, I have experienced the same issues. I ran around to different outlets at work and at home. I tried recharging the unit for several hours with the charger that was packaged with the tablet. I even tried several different chargers, thinking the packaged charger included with the unit was faulty. Sometimes, the white light would brighten; other times, there was no response.
Currently, I have had my second new Dell Venue 8 for one day. Due to high demand, I waited two weeks for another unit to be available in inventory. In less than 24 hours, the machine has died, and although I can sometimes get a white light, the until will no longer power on. I am very disappointed in this machine. Dell, recall all of these and go back to the drawing board!
This is kind of disappointing. Dell needs to look into this.
#1 The tablet should power up when plugged into ANY usb power source!!! What happens when the battery dies on these? Does the tablet then need to be thrown in the trash?
I've been happily charging my tablet use a 1AMP USB charger for the past month or so. I'd plug it in at night, the white light would glow, and it would charge. This weekend it stopped working. WHY?! No there's nothing wrong with the charger or the cable.Did Dell make a hardware / software update that caused this? Or is this tablet just being flakey? This has been working fine for over a month and to just suddenly stop working like this? Something is off.
I then plugged it into the provided 2A USB charger and thankfully the charge light started glowing and it came back to life.
Update - the tablet is now charging from low power USB port. Maybe when it goes under a certain charge threshold it will not charge from a lower powered USB port??