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GasEngineer
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Installing Active Pen Control Panel Latitude 11 5175

Having just purchased an Active Pen PN556W, I am trying to install the Active Pen Control Panel on my Latitude 11 5175. Win 10 64 bit.

I downloaded the latest driver/app from the dedicated Dell Lat 5175 support page: APP_IO_Driver_W8_W10_A00-SETUP-XYCTY_ZPE.exe.

But when I try to install it stops after the unpacking / unzipping of files with the message:

" A supported tablet not found on this system".

The app/driver support details confirm that it is compatible with Win 10 64 bit and Lat 11 5175.

Any advice much appreciated...

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17 Replies
Moderator
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RE: Installing Active Pen Control Panel Latitude 11 5175

GasEngineer,

Click the link to download the driver for the active pen.

Support for Dell Active Pen - PN556W

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GasEngineer
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RE: Installing Active Pen Control Panel Latitude 11 5175

Many thanks.

Same thing happens. Starts extracting/installing and then says:

" A supported tablet was not found on this system".

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Moderator
Moderator

RE: Installing Active Pen Control Panel Latitude 11 5175

GasEngineer,

Does the pen show up in the bluetooth devices? Clcik the link to download the user manual and view the information in it. Take a look at the troubleshooting section.

Dell Active Pen Drivers ,Downloads and Manual

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GasEngineer
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RE: Installing Active Pen Control Panel Latitude 11 5175

Thankyou.

Yes - stylus is shown as a bluetooth device. I've deleted and re-paired just to make sure.

Interestingly error message says "tablet" not found rather than "stylus" not found though....

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Moderator
Moderator

RE: Installing Active Pen Control Panel Latitude 11 5175

GASENGINEER,

Reinstall the chipset drivers in the system and reboot. Once back up reinstall the pen in the system. If that does not resolve the issue contact Support to replace the pen. Dell Support 1-800-624-9896.

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GasEngineer
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RE: Installing Active Pen Control Panel Latitude 11 5175

Thanks.

When you mention replacing the pen, does that mean that the software is looking for a pen when it is installing?

I don't get a "pen not found" message but "tablet was not found "..

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GasEngineer
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RE: Installing Active Pen Control Panel Latitude 11 5175

Thanks for the help so far....

I've removed and reloaded all of the 7 available chipset drivers:

Intel Integrated Sensor Solution

Intel HID Event Filter Driver

Intel Chipset Device Software Driver

Intel Dynamic Platform and Thermal Framework

Realtek PCI-E Memory Card Reader Driver

Intel(R) Management Engine Components Installer

Intel Serial IO Driver

and removed and reinstalled the pen.

I've tried loading the software with and without the mobile keyboard connected, with the stylus resting on the tablet, with the stylus in bluetooth pairing mode all with no success.

I've tried two versions of the pen control software, one is the Wacom driver: ActivePen_APP_Driver_WIN_A02.exe which is listed on the All products / Electronics & Accessories / Styli /PN556W page:

and the other is listed on the 5175 specific download page: APP_IO_Driver_W8_W10_A00-SETUP-XYCTY_ZPE.exe

In all cases the installation stops with the " A supported tablet not found on this system" message.

The pen actually works - the top button opens windows ink and one of the buttons on the side will erase (although pressing the other side button has no effect).

Any more advice much appreciated.

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GasEngineer
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RE: Installing Active Pen Control Panel Latitude 11 5175

Would appreciate some help  - thankyou.

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GasEngineer
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RE: Installing Active Pen Control Panel Latitude 11 5175

OK - while waiting for a reply I've tried a few more things in addition to my list above. All with no success..

- Reverted the BIOS to the previous version, tried install - then back to the current version, retried install.

- Reinstalled Windows 10 and reinstalled all drivers.

- Bought a Latitude 11 mobile keyboard with the integrated mini active pen. User manual states to download the same active control panel software for the mini pen.

- Installed some generic WACOM drivers that were suggested as solutions when googling "supported tablet not found" error.

What I don't get is what significance the pen has on the installation. Dell-Jesse L mentioned above asking for a replacement pen. The error message given is "tablet not found" - not "pen not found", as if the Dell/WACOM software doesn't recognise that the 5175 has a WACOM digitizer.

Googling shows that "supported tablet not found" seems to be a fairly common error.

I would appreciate Dell-Jesse L or another Dell person helping me please....

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