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ElAguila
Silver

Latitude 7275 active pen issues

I have the dell active pen pn556w that I use with my latitude 7275. It is constantly losing the connection and I have unscrew the top part and take battery out and then put it back in for the active pen to be detected by the latitude. At first thought it might be a defective pen so I ordered another one.This one is having the same issue. Any ideas how to fix this?

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4 Replies

RE: Latitude 7275 active pen issues

Hi ElAguila,

Active pen PN556W doesn't list Latitude 7275 as compatible systems. Maybe this is the reason for the issue.

Have you tried to calibrate the pen/stylus with the LCD Screen?

If any query, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

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ElAguila
Silver

RE: Latitude 7275 active pen issues

That is probably the issue then. Would the active pen 750-AATY work with it. If not is there one that is compatible?

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fred64
Bronze

RE: Latitude 7275 active pen issues

The Latitude 7275 is listed as compatible.

www.dell.com/.../dell-active-pen-pn556w-compatibility-list

I am having a problem getting it to pair at all.  The pen actually works (limited capabilities) with windows 10.  But I don't see it under Bluetooth devices or in device manager.  

I installed the ActivePen_APP_Driver_WIN_A02.exe and all the Dell drivers for the laptop are up to date, including the latest bios.

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ElAguila
Silver

RE: Latitude 7275 active pen issues

I bought the 750-ATTY(I BELIEVE IT IS THE 557W) and it works great on my 7275 running Windows 10 with creator update.

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