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chapii
Bronze

Moderator please help me to access MessageID=47#20639316

It might be that MessageID=47#20639316 contains an answer to my question.  Can the moderator please help by asking the person if I may access that message?

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5 Replies
Moderator
Moderator

RE: Moderator please help me to access MessageID=47#20639316

chapii,

I have Volunteer Moderator Privileges and I cannot find this message. Can you provide information on where you got this information?

Maybe if you post some information about your system and issues, maybe we can find someone that can help. Since this is about a mobile device, please state if this is Android or Windows operating system.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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chapii
Bronze

RE: Moderator please help me to access MessageID=47#20639316

Hi Rick,

I note that you have gone 12 years without a new serious diagnosis.  Keep it up!

Below is a post that I entered regarding my early version Windows Venue Pro smartphone.  Thanks for following up.

_________________________________________________________________________

I haven't used the phone for several years, no longer have a SIM, don't know the password.  I want to use the phone overseas, but I need to be able to get around the password, or to do a factory reset  However, factory reset seems to require that I get into the phone o/s first.

Can anyone help me to reset without being able to get into the phone?

Can anyone help me to get around the forgotten password?

Thanks.

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Moderator
Moderator

RE: Moderator please help me to access MessageID=47#20639316

chapii,

Since you mentioned that it is a Windows system, I would first try resetting my Microsoft Password, INSTRUCTIONS HERE.

Also try reading THIS ARTICLE. If this does not work, let me know and I'll see if I can find someone that can help.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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chapii
Bronze

RE: Moderator please help me to access MessageID=47#20639316

Thank you, Rick, but nope.  The phone only offers a numeric keypad for password entry, which would be consistent with my not having used a Windows login.

The second link really got my hopes up, but, although I tried multiple times with different configurations of finger and several sprained wrists, the phone just starts up.

Cheers.

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Moderator
Moderator

RE: Moderator please help me to access MessageID=47#20639316

chappi,

Try looking at the video below.

If the above video does not work, maybe the second video below you can see better.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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