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Venue 8 Pro battery charger seems inadequate
I have owned a Venue 8 Pro for about 2 years and it seems to meet my needs well.
When I first got it I used to leave it on with and plugged in to the charger, and it would typically stay at about 100% charged. Sometimes I would detach you, use it as a portable for the day, and then return it to the charger.
In recent months the charger does not seem adequate to maintain the battery at 100% when it is turned on (at 25% brightness). It is as if the OS has been patched to use more power, I have loaded more apps, the charger has got weaker, or something like that.
I also own a 3rd-party docking station for my Venue-8-Pro - and when I use the dock the tablet goes to 100% and stays there.
The Dell charger that came with the tablet is rated at 5V-2A. Should I be shopping for an alternate charger with a higher amperage rating?
I tried updating the BIOS today, but that did not seem to help. I could not get the auto-detect patch feature to work, so not sure if there are any other patches I should be applying.
Thank you
robert p
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January 19th, 2018 08:00
Hi bl1235,
Thanks for posting. Apologies that your tablet is not performing as expected.
Batteries normally last only about a year or a year and a half. It is possible that your's may need to be replaced. Here's an article from Dell's Knowledge Base you may find helpful.
While it's not very likely that the charger has become a problem, it is a possibility. You appeared to have tested this by using the dock to charge the tablet, so possibly a new adapter may be in order. They may still be available from Dell Spare parts, parts-people.com, or Discount Electronics.
For additional troubleshooting you can also contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm
bl1235
4 Posts
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January 19th, 2018 17:00
hello
the article you referred me to seems to be for android tablets. I have a windows tablet.
Is there any risk if I buy a different charger with a higher power rating?
robert p
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January 25th, 2018 05:00
A higher voltage transformer would damage the unit. A higher wattage may help, and may work, but unless it's Dell certified, it would not be supported.
bl1235
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January 26th, 2018 19:00