I wanted to take a photo today and opened the Camera app. I received an error message .. "Something went wrong. Make sure your camera is connected and not being used by another app."
I checked the Device Manager and found no camera listed, but I did find an "Imaging Device" - listed as working. "Intel (R) Imaging Signal Processor 2400" and under "System Devices" I found "Camera Sensor MT9M114" and "Camera Sensor OV5693".
I looked all over the Dell Support site and could find no driver for a camera.
Also, when I was at the Dell site, I tried the "Run a quick test for common hardware problems" and checked "Camera". At the end of the test, I received this "We were unable to find the selected device" and it went on to suggest I look for driver updates. I did check and found nothing for a camera.
Solved! Go to Solution.
I still have this issue and need to bump it to the top again. Sorry for the bump, but I hope to get an answer soon.
when I upgraded to win 10 I also had the same problem , what I did is this: under device manager I double clicked camera (imaging device), clicked driver tab, update driver, I let the computer search for it and it found it on the hard drive and installed it. hope it works for you
Thanks, Marc, for your excellent advice, but it does not work for me, I still get the error message "Something went wrong. Make sure your camera is connected and not being used by another app."
I'm not quite sure how to see if another app is using the camera, but I doubt that is the case as this problem occurs immediately after boot. In addition, going into the Task Manager for App History, I see it has used no memory at all
By the way, in the Device Manager > Imaging devices, the device is called "Intel(R) AVStream Camera". Is this the correct device?
Going into the Device Manager a little further and clicking on the Properties of the Camera, under the Events Tab, I find the latest event to be 8/9/2015. It's description "Device install requested" with the following information: "Device DISPLAY\INTOF38\4&7BE4425&0&UID134968requires further installation"
I have no idea on how to do the further installation. Any ideas?
The best way to fix this is to install the Atom Chipset Drivers listed on the Dell Support site. They are the newer ones listed as being compatible with Windows 10. This will overwrite all of the Intel drivers with ones that work with the DVP, including the camera.
Once you have done that, there will be a DRIVERS folder on the C: drive that contains the expanded drivers from that package. If you need to go back in and update a certain driver (due to an errant Windows Update) you can manually switch to the original driver from Device Manager and selecting "Have Disk."
Thanks, Jimmy, but I still have the same problem "Something went wrong", so I suspect that it is not a driver problem.
However, going back into the driver properties and the latest event, under information at teh end of a long Driver Management report, I see that the camera driver status is listed as "0x0". I do not know what that means, but suspect it is telling me that the camera doesn't work.
This is a driver issue. The crash I get after upgrading my Venue 8 Pro to 10 is this new BSOD crash collector with the error code of ATTEMPTED EXECUTE OF NOEXECUTE MEMORY. I updated the driver and now have the intel driver version 20.10154.5740.705, released on 7/4/2015. Now the system has an entry of Intel AVStream Camera under the Imagine Devices, but no application sees it.
Dell - please figure out what's wrong with the camera drivers and issue a fix.
I have had this same problem a few times with my DVP8. The latest when I updated to Windows 10. None of my previous solutions fixed the problem. However I updated the Atom Chipset drivers as suggested and finally my cameras are working again.
mesa98, please tell us which driver version you are using. Simply go to the devices under the device manager, go to the details tab, and look for the version and dates listed.