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ForrestC
Copper

Venue Pro unresponsive screen

Hello:

 

My Venue Pro is 3 weeks old. Two days ago I turned it on and the screen would not respond to my touch. Everything else "works" ie. camera button, volume rockers but the main screen won't recognize a touch of any kind. Has anyone had this issue come up?

 

Thanks

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4 Replies
ms_fanboy76
Bronze

Re: Venue Pro unresponsive screen

I get some freezing and lock ups now and again, though not usually while unlocking or coming out of 'sleep'.  Not much to be done except pop the battery and reboot.

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ForrestC
Copper

Re: Venue Pro unresponsive screen

What I'm going thru (until last night) was more like a hardware issue. The phone is "working" but the screen won't recognize any touch at all. It will fully "boot up" show me updates etc.. The camera button works, volume rocker buttons work but not the screen. I spent about an hour talking to a Dell Tech and he ended up sending me a "new" phone which he said would probably be a refurb :-( Not happy about that... 

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conman125
Copper

Re: Venue Pro unresponsive screen

Ive been having the problem with mine. Ive had it for over an year now. I was wondering if you were ever able to fix it? if so how

Thanks. 

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Re: Venue Pro unresponsive screen

Hi conman125,

You can contact “Dell Mobility Support” and check with them if they can help you with the issue. To know more about “Dell Mobility Support”, click here. Select your region (country) from the drop-down at the bottom right side of the page, and you can find the contact options at the top-left of the page.

Please reply if you have any further queries.

Thanks & Regards
Zohaib R
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose
your region US Customers; India Customers. For Dell support videos click Here
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