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2408WFP rev A01 is out, but what are the changes?
I have read numerous posts and seen multiple people that claim to have recieved a 2408WFP revision A01.
However, none seem to know what exactly has changed.
The color banding?
The pink hue?
The weird color setting under Windows?
The input lag?
edit: just quick summary:
@Anonymous-Chris_M wrote:
rscot01,
I would wait until at least the 20th of May.
@DELL-Jimmy_P wrote:
Ok folks, here is the official word.
While the currently shipping Dell 2408WFP monitor meets both Dell and industry standard specifications, we have been closely listening to your feedback on the Dell Community Forum. Based on your comments, Dell is working to incorporate a number of improvements into the 2408WFP as a firmware update for new monitors scheduled to ship in mid-July. This firmware update features greater control over sharpness settings, improved power save recovery, and less input lag. Current 2408WFP owners whose specific usage scenario may benefit from the firmware update should contact Dell Technical Support after Mid July to receive the firmware update. If you have any questions please feel free to post them here or contact Dell Technical Support.
Starkness
25 Posts
0
July 27th, 2008 04:00
Hi,
Yes the Samsung 245T has the same type of panel in it, also made by Samsung like the one in this Dell. I believe is a slightly different version. It does not suffer from the left sided colour shift. Sadly it lacks the market leading number of connections that Dell offers with their panels.
curtis_rick
91 Posts
0
July 27th, 2008 04:00
Why yes, it just so happens my Gateway FPD2485W S-PVA has uniform brightness across the panel.
wakarimashta
105 Posts
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July 27th, 2008 06:00
Eukaryote
2 Posts
0
July 27th, 2008 08:00
KoBo
93 Posts
0
July 27th, 2008 13:00
Jimmy,
Since other S-PVA monitors in the same price range (before Dell dumped the price on the 2408WFP to clear them out) do not have the left hand side brightness/washout issue, what is the specification to which Dell adheres and believes these monitors to fall within?
You say they fall within spec. Unless you back that up with the actual specification, it's a completely worthless piece of information. How does a customer know if his particular unit falls within spec? I understand your position, but I ask that Dell does not underestimate the intelligence of their customers by feeding us bogus talk with no tangible content. You have a problem and no sweeping it under the rug will make it go away. It's like the worst quality assurance ever.
You (Dell) still have not answered any of my questions in this regard. And I'm not the only one wondering.
How are your customers going to trust a Dell product again? Please convince me of that! That's what marketing does, isn't it? How will you sell the next monitor to me?
Not admitting to the issue here and then making a new 2409WFP with the issue not preent, will be a hard pill to swallow for 2408WFP owners, since you admit to it by the fix in the new product and leave the 2408WFP customers hanging and not wanting to deal with Dell ever again. If a 2409WFP (fictively speaking) has the same issue, we'll just conclude that Dell quality is indeed complete garbage and stay with our established view of Dell as a company. You lose either way and word spreads further about the quality standards of the company.
The Samsung 245T used to be in the same price range as the 2408WFP, before Dell massively discounted the 2408WFP. And it does not have this issue. Why is that?
-------------
To sum it up:
Can we expect a 2408WFP without the left hand side brightness/washout issue?
Or is that the quality standards Dell decided on for this product?
1. Specified to be exactly like this, willfully and by design? (why?)
2. Or was it indeed a production blunder of epic proportions?
3. If it was neither scenario 1. nor scenario 2., please give us the third and correct scenario.
Sorry if my questions are uncomfortable, but so are your (Dell's) products.
tenknics
40 Posts
0
July 27th, 2008 18:00
Poor Jimmy...Some of you are taking this waaaaaaaaay to far. You think Jimmy has the capacity to answer all those questions? I don't think some of those questions are answerable unless you talk directly to the R&D department of Dell, and even then the PR department decides what the official statement is. Jimmy ISN'T DELL, how can you expect so much from him? Geez!
P.S. There are seven bulbs backlighting this screen for the 10,000,000th time. 7 is an odd # ever stop to consider thas why its brighter? The samsung only uses 6 bulbs....
KoBo
93 Posts
0
July 27th, 2008 20:00
I am addressing Jimmy as he is Dell's spokesperson here. I have no issues with any person here. I have issues with Dell the company, which I why I so amply employ the company name in my posting. You know, so that people like you don't get confused. Alas, my most valiant effort was wasted on you.
Read up on VA technology, backlighting has very little to do with the washout afflicting the 2408WFP's panel.
Dell needs to come up with some answers. Silence isn't winning any confidence here and neither will the wrong answers. My question are very simple, the answers should be as well. They might just be uncomfortable for Dell, but that is not my concern.
Thank you.
Starkness
25 Posts
0
July 27th, 2008 21:00
Hi,
To add to this discussion I will point out that the Nec LCD2470WNX also uses a Samsung S-PVA panel, and it is the exact same one that was in the Doublesight DS-245W, and neither one of those models suffers the left sidebrightness/washout issue.
NEC is one brand that we were pointed to by Dell staff directly if we wanted to seek out tighter spec monitors, and they use the same technology. To say that the "technology" is inherently flawed is a vacuous arguement, or to blame it on the number of blubs is equally as nebulous, it is the implementation by Dell engineers when creating monitors using these panels.
Samsung is not selling junk panels as other companies marketing monitors using Samsung's S-PVA technology are able to bring items to the market quite successfully and are not plagued with the issues that the last few 24" Dell S-PVA monitors have had.
I wonder if this is a factor of an inherent problem in R&D pointing to the need for new leadership there. Perhaps it is a result of pushing the envelope of what the panels can do, for as I have said before Dell is cutting edge in its options of connectors, however I doubt that the addition of a Displayport connector or some HDMI connectors can be causing these issues, as they are inputs and not core to the monitors. Perhaps it is simply a business decision to release new monitors at given intervals, regardless of whether or not the engineers say they are ready, and their hands are tied. I do not know as I don't have access to behind the scenes, and I honestly doubt we will ever get a clear answer to what is truely happening as it could lead to a "recall".
I am attracted to the Dell brand of monitors for my research has shown me that if they can deliver on what they state their goals are with a monitor, they are truely the market leader when it comes to performance, price, and warranty. It just seems that lately they are not delivering on the first point.
I do hope this can be resolved... soon.
:smileyhappy:
tenknics
40 Posts
0
July 27th, 2008 21:00
boots2x
7 Posts
0
July 27th, 2008 21:00
KoBo's questions are completely relevant and politely asked. I'm still interested enough to keep an eye here (my 2408 is being picked up this morning) and see what gives. I'm personally amazed that this monitor could have been designed, specified and marketed so incredibly badly...
- Market Target --> Non-image professional, Consumer/Gamer
- Display technology --> Image Professional (wide gamut)
- Display Setup --> Imaging Specialist/ICC Profiling required/Obtuse menu/Poor Presets
- Image Quality --> Gaming/video playback
I say the last point because the panel is virtually impossible to use in image applications - you can't judge colour correctly unless you have correctly profiled the panel (how many 2408 owners have a Spyder??). You can't trust the image you see on-screen because it varies depending on which BIT of the screen you look at. You can't judge the sharpness of the image because the panel doesn't show you REAL PIXELS - just a 'sharpened' version of them. You can't read text because you either go cross-eyed with the 'sharp' halo or it's so mushed and soft you can't tell the difference between 'l' and 'i'.
No-one is taking Jimmy personally to task. If I was still the owner of the monitor that's leaving today, I'd be REALLY upset, STILL!!!
tenknics, you're REALLY sounding like a fanboi. Let people ask their questions in the manner they are. Politely but firmly. Jimmy is a grown man and is obviously able to cope.
Jimmy, thanks mate. I've done tech support with a product like this before and I know it's frustrating.
2408 owners - keep on asking politely but firmly.
Dell, next time you spec a monitor, make sure you pick the market segment carefully and satisfy the requirements. Whoever did the specs/engineering on this one stuffed up. This experience has meant I won't be a Dell customer again.
tenknics
40 Posts
0
July 27th, 2008 21:00
KoBo
93 Posts
0
July 27th, 2008 22:00
With all due, undeserved, respect, what gives you any right to have an opinion then?
Coming to here to pick a fight with customers who have legitimate gripes seems... out of place?
You're not helping here. You're the one creating a distraction from the matters at hand. Can't you see that?
Your self gratuitous postings about what we should concern ourselves with are of absolutely no value, except to your ego.
SR45
12.1K Posts
0
July 27th, 2008 22:00
Having anything, no matter where purchased, that is having serious issues should always be addressed loudly on a forum such as this, to get the attention of the OEM manufacture so it can be properly addressed. Not doing so will give the impression that all is well, leaving those with the product holding the bag, and in this case its not.
Dell-Jimmy is the unfortunate middle man caught between the customer and those up the Dell ladder, and if he is not given the correct information or none at all for a time, he is singled out by some, not all, and this to is most unfortunate.
Keep the pressue up, but try to understand, Dell-Jimmy can only report what he finally learns, which is not always fast enough for some.
Good luck to all in this matter.....:smileywink:
PS: This happen a while back with the 2407 ( My 2407 included ) monitor and you should have seen the very long thread on it. Too long to ever read again.....
Jay_85
2 Posts
0
July 27th, 2008 23:00
Hey Y'all...
I was on a lookout for a full HD 24 incher...I had zeroed in on 2 models basically BenQ & this Dell one.
After doing some search on reviews of the Dell I came across this thread.
First off I really appreciate Dell's policy where customers can voice their opinions etc. Two Thumbs Up to dell!
Back to the point...
I've seen this monitor at my IT Dealer...he orders stuff from Dell & sells it to me at discounted prices Dell gives him discounts coz of bulk order's etc.
I saw this Dell monitor at his shop...on the box it was written Revision A01. I've still not bought the monitor yet this thread is really confusing me in my buying decision...I might lean towards the BenQ but it's availability over here is a concern that leaves me with Dell as the only option.
Has anyone yet got one of these A01 revisions? Can y'all please confirm that all these errors have disappeared from the new revision?
Thanks!
boots2x
7 Posts
0
July 27th, 2008 23:00
If you can, set the monitor up and check it out in the store. The most likely thing >not< to have changed will be the left side being brighter (I don't KNOW that but to fix the illumination issue requires engineering changes). The other issues seem to be able to be addressed with new firmware.
Set it up. If you like what you see, buy >that< monitor. If you don't buy, the Benq.
After reading this thread, Caveat Emptor (Buyer Beware).