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17070
3008wfp hi-res not scaling correctly
I purchased a like-new 3008wfp today from a local company who ordered one too many for their office. Unfortunately, the driver/software CD was not available. The monitor works perfectly at 1920x1080, but higher resolutions seem to not be scaling correctly so that text is distorted and jagged and unreadable.
I searched Dell for the latest drivers and only found one 160kb file, which installed fine. My device manager now recognizes the 3008wfp as my monitor and the driver info says Driver Date: 7/17/2007 and Driver Version: 1.0.0.0. However, I have the same problem at resolutions above 1920x1080. Is there something else I can download and install to fix this?
Edited to add: My video card is an ATI Radeon HD 4870 X2 with Driver Version 8.541.0.0 from 9/27/2008.
AVOW
12 Posts
0
February 9th, 2009 19:00
I am seeing the EXACT same problem with my new 3008WFP when running at the highest resolutions.
edallme
6 Posts
0
March 27th, 2009 23:00
I have the same problem. I discovered it was that Dell sent me a single link dvi cable instead of the dual link one they should have sent. Check http://en.wikipedia.org/wiki/File:DVI_Connector_Types.svg to see which you have.
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
1
March 28th, 2009 00:00
All,
If you did receive the DVI-D Single Link cable (missing pins in the middle), I need the following sent to me in a Private Conversation -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason: Received DVI-D Single Link cable. Needed DVI-D Dual Link cable NG032
AVOW
12 Posts
0
March 30th, 2009 20:00
After multiple WORTHLESS tech support calls to DELL, I finally gave up and started searching the web for someone that had had my same problem.
Sure enough, Dell shipped the WRONG CABLE with the monitor.
I went out and bought a high end DUAL DVI-D cable, and the problem VANISHED instantly.
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
March 31st, 2009 08:00
AVOW,
Return that one and I can send you one for free. I need the following sent to me in a Private Conversation -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason: Shipped DVI-D Single Link cable. Needed DVI-D Dual Link cable NG032
Warlord99
2 Posts
0
June 3rd, 2009 23:00
Ok good, been doing all the basics, now i find out I dont have that cable that should of been shipped, how do i private you chris?
Warlord99
2 Posts
0
June 4th, 2009 06:00
Are you avaliable Chris Need one of those dual link cables
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
June 4th, 2009 07:00
All,
If we cannot provide a DVI-D Dual Link cable (for whatever reason), you can get one here or here.
AVOW
12 Posts
0
June 4th, 2009 09:00
I got tired of the run around I was getting from tech support at dell, and just went to Best Buy and bought a cable.
As soon as I plugged in the new cable, the problem was solved.
samlee
1 Message
0
October 1st, 2009 00:00
Guys I have exactly same problem but with some feature - I've got single-dvi cable with my monitor too, then I go to the local computer store and buy dual-dvi link cable for ~$13, manufactured by Defender, but resolutions highest then 1920x1200 still not scaling correctly. Is this problem with the cable? I sure my videocard (Palit 9800gt) working fine. And I haven't Dell Support in my country. Any ideas?
AVOW
12 Posts
0
October 1st, 2009 08:00
Betcha it's the discount video cable you bought!
Try using a much higher quality cable like I did and see if the problem vanishes for you, as it did for me.