Highlighted
apruchkouski
1 Copper

AW2518H, Bright Pixel vs Warranty, Retailer

Hi dear support,

I bought a Dell AW2518H premium gaming monitor from www.x-kom.pl in this month Nov 2017.
After several days of usage, I noticed a blue stuck pixel on black background that has started to annoy me.
www.dropbox.com/.../dell001.jpg
www.dropbox.com/.../dell002.jpg
www.dropbox.com/.../dell003.jpg

it seems to me that this is a "bright" pixel ... but I'm not sure that my monitor has/covered by the Premium Panel Guarantee.
How can i get this info to be sure that I can return it for warranty replacement?

Here you can find order info
www.dropbox.com/.../dell004_order.jpg

Thanks in advance,
Andrei


Additional info:
* Was the monitor purchased directly from Dell or some reseller? And when?
---> this month
* What is the monitor model?
---> Dell AW2518H
* What is the video card?
---> MSI GTX1080 Gaming X+
* What video out ports are on the video card? (VGA/DVI/HDMI/DP/mDP)
---> DP
* What operating system is installed on the computer?
---> Win10 x64
* What is the 20 digit alpha-numeric monitor serial number and A0x revision?
---> CN-0JCYDY-QDC00-75Q-0CVU-A01 (service tag 5G2M4K2)
* What Windows power plan? Example = High performance, PCI-e Link State Off
---> High performance

0 Kudos
1 Reply
Moderator
Moderator

RE: Dell AW2518H, Bright Sub-Pixel vs Warranty

Manufactured on May 26, 2017. So they had it on their shelves for 6 months? I hope that they didn't sell it, then had it returned to them and resold it as new. You can contact them and ask for a new exchange or refund. Per our policy for reseller sold monitors, if you go through us, the replacement will be a refurbished exchange.

0 Kudos